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Library Services Supervisor
2 months ago
Department:
Libraries & Historical Resources
Overview:
Are you a skilled leader with a dedication to library services and a focus on outstanding customer engagement? As the Central Services Coordinator, you will oversee the daily functions of Info. Central, guiding our staff and system-wide initiatives. Your responsibilities will encompass recruitment, training, and performance evaluation of team members, along with the management of comprehensive library services. The starting salary for this position is $61,152.00, with numerous avenues for professional growth and benefits commencing shortly after hiring.
Position ResponsibilitiesIn this role, you will be expected to:
- Act as a representative of Sarasota County to library patrons, ensuring that service standards are met and inquiries are addressed promptly and courteously.
- Foster a collaborative work environment that promotes team involvement and innovative problem-solving.
- Stay informed about current trends and advancements in library services.
- Supervise the Info Central staff, conducting annual performance evaluations and interim reviews for new employees.
- Assist at service desks and other library sections as needed.
- Maintain a strong understanding of the library's databases and electronic resources, implementing effective research strategies when required.
- Oversee the Unique Management collection program, ensuring compliance with system policies while addressing unique situations.
- Conduct follow-ups on Teleforms.
- Manage phone message recordings and ensure accurate phone menu timings.
- As a liaison to the County Contact Center, update and create FAQs for the Knowledge Base as necessary.
- Compile usage statistics and prepare reports as requested.
- Conduct proactive assessments of fraud awareness and risk management within your responsibilities; oversee audits and ensure that appropriate controls are in place.
Hours:
- Full-Time, 40 hours per week.
- Monday to Saturday, 8:00 a.m. to 8:00 p.m.
- Availability during library operating hours, including some evenings and weekends, is required.
- Current library operations do not include Sundays, though this may change.
- Work schedules may vary due to split shifts, rotations, on-call duties, emergencies, etc.
Minimum Qualifications:
- Master's Degree in Library and Information Services.
- -OR- Bachelor's degree with enrollment in a MLS/MLIS program, with the ability to complete the degree within twelve months of hire.
- Two years of relevant experience.
- One year of supervisory experience.
- Valid Florida Driver's License by the date of hire.
Preferred Qualifications:
- Bilingual in Spanish.
- Two or more years of supervisory experience.
- Two or more years of experience in library services.
Additional Information:
This position requires passing a pre-employment substance screening. Failure to pass will result in disqualification from employment for five years.
Compensation and BenefitsStarting Salary: $61,152.00
Our interview process may include phone interviews, video interviews, and/or in-person interviews.
Required Documents on First Day:
- I-9 Acceptable Documents to verify identity and work authorization.
- U.S. Social Security Card (signed, physical card) for payroll purposes.
Benefits:
- Comprehensive benefits package including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS), and more.
- Access to a wellness program featuring free gym facilities at various Sarasota County Government locations.
- Generous paid time off including 11 holidays, 3 personal days, and 16 vacation days in the first year, with increasing accrual rates based on years of service.
