Central Services Coordinator

4 weeks ago


Sarasota, Florida, United States Sarasota County Full time

About the Role

We are seeking a highly skilled and experienced Central Services Coordinator to join our team at Sarasota County Libraries & Historical Resources. As a key member of our staff, you will provide day-to-day oversight and operation of Info. Central, our staff and system-wide programs.

Responsibilities

  • Represent Sarasota County to Library users, implementing our standards of service to ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost courtesy and respect.
  • Provide leadership and create a work environment that encourages participation and problem solving.
  • Keep abreast of developments, trends, and innovations in libraries.
  • Day-to-day oversight and supervision of the Info Central staff, including annual performance appraisals and 6 month reviews (for probationary employees).
  • Offer assistance at service desks and in other sections.
  • Exemplary working knowledge of the databases and electronic resources offered by the library system, determining and implementing research strategies when necessary.
  • Manage Unique Management collection program for Sarasota County Library System, maintaining system policies while seeking solutions for special circumstances.
  • Perform Teleforms follow up.
  • Record phone messages and ensure accurate timetables for phone menus.
  • As a rep to the County Contact Center, edit and create FAQs to the Knowledge Base as needed.
  • Gather usage statistics and complete reports as requested.
  • Manage proactive assessments of fraud awareness, prevention, detection and risk mitigation activities in areas of responsibility; oversee financial, compliance, operational and performance audits; review audit findings and ensure appropriate controls are established and implemented.

About the Schedule

Work Hours:

  • Full-Time, 40 hours / week.
  • Monday - Saturday, 8:00 a.m. - 8:00 p.m.
  • Must be available to work during operating hours for the library - including some nights and weekends.
  • This location is not currently open on Sundays, however this is subject to change.
  • Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

About You

Minimum Qualifications:

  • Master's Degree in Library and Information Services.
  • -OR- Bachelor's degree and enrolled in a MLS/MLIS program with the ability to obtain a MLS/MLIS within twelve (12) months of hire.
  • Two (2) years of related experience.
  • One (1) year of supervisory experience.
  • Valid Florida Driver's License by date of hire.

Preferred Qualifications:

  • Bilingual in Spanish.
  • Two (2) or more years of supervisory experience.
  • Two (2) or more years of library experience.

Benefits:

  • Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits
  • For more information about employee benefits, please for additional information.
  • Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
  • Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year)


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