Service Coordinator

2 weeks ago


Plainfield, Connecticut, United States Western Express Full time
Service Writer Job Description

Western Express is seeking a skilled Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring the smooth operation of our maintenance facility.

Responsibilities:
  • Handle incoming driver requests promptly and efficiently, providing assistance and answering questions as needed.
  • Open daily repair orders and collaborate closely with technicians to ensure timely and accurate completion of repairs.
  • Possess a working knowledge of Transman, with VRMS coding knowledge considered a bonus.
  • Maintain a courteous and positive attitude at all times, prioritizing effective communication with both drivers and technicians.
  • Demonstrate strong multitasking abilities and organizational skills to thrive in a fast-paced shop environment.
  • Proficiency in using computers and accurate typing skills are essential.
  • Complete required documentation and reports in a timely manner, including Inspection Reports for DOT and addressing any DOT violations promptly.
  • Consistently meet commitments and deadlines to ensure the smooth operation of the maintenance facility.
Qualifications:
  • Prior experience as a service writer preferred, with TMT experience considered advantageous.
  • Strong mechanical knowledge is beneficial for collaborating with technicians on repair orders.
  • Familiarity with Transman and VRMS coding is a plus.
  • Excellent communication skills and a customer-focused approach.
  • Ability to multitask effectively and stay organized in a high-paced environment.
  • Proficiency in computer usage and accurate typing skills.
  • Commitment to meeting deadlines and delivering high-quality service consistently.

Western Express is an equal opportunity employer committed to diversity and inclusion in the workplace. In-person, in-office attendance is an essential function of this position due to the collaborative nature of the work environment and the potential for expedited remediations, responses, or information gathering.


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