Customer Service Representative

19 hours ago


El Paso, Texas, United States Sedgwick Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service Team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Assign new claims to the appropriate claims handler, ensuring timely and accurate processing.
  • Enter accurate and complete information into our claims management system, meeting both internal and external customer requirements.
  • Communicate clearly and professionally with customers via phone, email, and/or our claims system, providing updates on claim status and required documentation.
  • Participate in and maintain a quality service culture within the Customer Service Team, ensuring high levels of customer satisfaction.
  • Attend scheduled work hours and be available to support the team as needed.
Requirements
  • High school diploma or equivalent required.
  • One year of clerical or customer service experience or equivalent combination of education and experience preferred.
  • Excellent oral and written communication skills, with the ability to work in a team environment.
  • PC literate, including Microsoft Office products, with strong organizational and interpersonal skills.
  • Ability to meet or exceed Performance Competencies and work in a fast-paced environment.
Work Environment

We are committed to providing a safe and inclusive work environment that supports the well-being of our colleagues. When applicable and appropriate, consideration will be given to reasonable accommodations.

We are an Equal Opportunity Employer and a Drug-Free Workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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