Sales Service Delivery Manager

5 days ago


Miami, United States TTEC Full time
About the Role

We are seeking a highly motivated and experienced Sales Service Delivery Manager to join our team at TTEC. As a Sales Service Delivery Manager, you will be responsible for leading and mentoring a team of Team Leads to achieve company and client goals.

Key Responsibilities
  • Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects.
  • Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on‐going tasks and projects.
Requirements
  • Associate degree, technical school, equivalent work experience or sales management experience.
  • Minimum 1 year call center or equivalent work experience.
  • Continuously promote a performance-driven culture and always work towards reaching for amazing.
  • Consistently mentor and inspire others.
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
  • Customer focused mindset.
  • Computer experience.
What We Offer
  • Supportive of your career and professional development.
  • An inclusive culture and community minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits.
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).


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