Retail Sales and Service Manager

4 days ago


Miami, United States Sephora Full time
About the Role

We are seeking a highly skilled and experienced Retail Sales and Service Manager to join our team at Sephora. As a key member of our store operations team, you will be responsible for delivering exceptional client experiences and driving sales growth.

Key Responsibilities
  • Implementing Sales and Service Strategies: Develop and implement sales and service strategies that meet Sephora's standards and drive business results.
  • Leading and Developing Team Members: Lead and develop a team of sales and service professionals, providing guidance and coaching to ensure they excel in their roles.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement and loyalty.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment and upholding Sephora's values.
  • Analyzing and Reporting Key Performance Indicators: Analyze and report key performance indicators (KPIs) to measure success and identify areas for improvement.
Requirements and Qualifications
  • Leadership Experience: Prior leadership experience in retail sales or services, preferably in a management role.
  • Client Service and Teamwork: Passion for client service and teamwork, with a strong ability to build and maintain relationships.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Adaptability and Flexibility: Resilience and adaptability to changing store priorities and business needs.
  • Availability and Reliability: Flexible availability to work during peak retail hours and consistent and reliable attendance.
About Sephora

Sephora is a leading beauty retailer that is committed to creating a diverse and inclusive workplace. We offer a comprehensive benefits package, including healthcare and wellbeing benefits, and a competitive hourly rate of $28.25. We are an equal opportunity employer and value a diverse and inclusive workplace.



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