Contact Center Account Consultant III

2 weeks ago


Midlothian, Texas, United States Member One FCU Full time
Job Summary

We are seeking a highly skilled Contact Center Account Consultant III to join our team at Member One FCU. As a key member of our contact center, you will be responsible for providing exceptional service to our members, promoting credit union products and services, and handling a high volume of customer inquiries.

Key Responsibilities
  • Promote credit union products and services to meet member needs
  • Handle member inquiries and resolve issues in a timely and professional manner
  • Provide proactive quality service to members and internal stakeholders
  • Meet business objectives for sales, growth, and membership retention
  • Stay up-to-date on credit union products and services to effectively cross-sell and upsell
  • Collaborate with internal teams to ensure seamless member experience
Requirements
  • High school degree with additional business courses preferred
  • Prior experience in a busy public contact position at a credit union, financial institution, or retail outfit
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales and service targets
  • Successful completion of Account Consultant Tier 1 and Tier 2 training program
What We Offer

As a Contact Center Account Consultant III at Member One FCU, you will have the opportunity to work in a dynamic and supportive team environment, with a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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