Certification Services Coordinator

19 hours ago


Rockville, Maryland, United States Pediatric Nursing Certification Board Full time
Job Title: Certification Services Specialist

We are seeking a highly skilled Certification Services Specialist to join our team at the Pediatric Nursing Certification Board (PNCB). As a key member of our Certification Services Team, you will play a critical role in ensuring the successful navigation of our certification programs by stakeholders, including candidates, certificants, and employers.

Key Responsibilities:
  • Carry out daily directives from the Director of Certification Services to achieve program area goals.
  • Guide certificants and candidates through the certification and recertification processes.
  • Process requests such as verifications, name change applications, address changes, and retirements in a timely and accurate manner.
  • Assist with monitoring certificant compliance related to recertification policies.
  • Process candidate exam applications, including issuing eligibility information and transferring data to test delivery vendors.
  • Process exam results, ensuring quality control throughout the process.
  • Audit exam applications for compliance.
  • Manage name changes, adding ADA accommodations, verifying exam forms, and exam extensions, and verifying exam appointments have been canceled with PNCB testing vendors.
  • Participate in the organization's overall quality review process.
  • Respond to email inquiries on certification and recertification from various public email boxes.
  • Assist with managing mail and special deliveries to/from the organization, including receiving, posting, and distributing mail, freight, and special deliveries, including UPS and FEDEX.
  • Maintain records as needed.
  • Responsible for training and cross-training with colleagues to ensure uninterrupted service, quality, and delivery of PNCB products to customers.
Requirements:
  • Excellent interpersonal skills - ability to professionally interact with diverse populations.
  • Excellent communication skills (verbal and written) with a high-level attention to detail.
  • Excellent organizational and proofreading skills.
  • Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook Email).
  • High school or equivalency required.
  • Associates Degree or Higher Preferred.
  • 3 years of certification experience preferred in a similar industry.
Work Environment:

PNCB operates on a hybrid schedule. Staff work in the Rockville, MD office 1 day per week and remotely 4 days per week subject to change based upon organizational needs.

Employees are responsible for maintaining a remote environment conducive to conducting business with their own reliable, secure internet. PNCB provides all other equipment.



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