Esthetician Support Specialist

2 days ago

Danville, California, United States Facerealityskincare Full time
Esthetician Support Specialist

Join our team at Face Reality Skincare, a high-growth company dedicated to providing effective skincare solutions and expert guidance to our network of professional estheticians. As an Esthetician Support Specialist, you will play a crucial role in ensuring the success of our clients and contributing to the growth of our business.

Key Responsibilities:
  • Develop and maintain positive relationships with key B2B accounts, providing superior customer support and assistance to our network of professional estheticians.
  • Moderate the professional Facebook group, phone lines, and email to provide customer support and assistance to our network of professional estheticians.
  • Troubleshoot client inquiries, client treatment/product inquiries, and other questions regarding product knowledge, specifications, etc.
  • Ensure that all account holders are executing with comprehension of product knowledge and procedures.
  • Partner with our onsite marketing team, lead esthetician, and clinic estheticians to provide customer service and educational support.
  • Internal administrative support to the wholesale team as needed.
Requirements & Qualifications:
  • 2+ years of experience in account management, customer service in direct-to-consumer or online wholesale business.
  • Experience in a fast-paced customer service role that is defined by a sense of urgency and can manage a high volume of inquiries.
  • Strong project management skills and multi-tasking.
  • An Esthetics License is required. Must have a genuine interest in professional skincare and education.
About Face Reality Skincare:

Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe ingredients.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey. Face Reality is experiencing very high, multi-year growth, and expects to continue this growth for years to come. We are seeking outstanding people who can help contribute to and lead this growth.

Our Core Values:

  • Integrity
  • Inclusive
  • Collaborative
  • Adaptive
  • Accessible

We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

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