Asset Protection Area Manager

1 day ago

Denver, Colorado, United States PharmaCann LLC Full time
Job Title: Asset Protection Area Manager

PharmaCann LLC is seeking a highly skilled and experienced Asset Protection Area Manager to join our team. As a key member of our security team, you will be responsible for protecting the profitability of the company through detection, identification, investigation, and reduction of shrink and compliance exposures.

Key Responsibilities:
  • Monitor and review electronic surveillance systems, including access control and CCTV, as well as security alarm systems.
  • Assist in the coordination of physical security programs, including alarms, CCTV, and access control.
  • Develop partnerships and collaborate with third-party contract security services, federal, state, and local law enforcement agencies to improve prosecution, restitution opportunities, and ensure the protection of company assets and employees.
  • Assist in the development of training for emergency preparedness and response.
  • Support all functional areas of the business during critical emergencies.
  • Interview and hire new security personnel.
  • Provide onboarding and ongoing training to security team members.
  • Provide technical leadership and guidance to team members to ensure daily tasks, productivity levels, and goals are met.
  • Assist in facilitating the objectives of the security team by providing answers to questions and providing the team with the tools and resources they need to perform their tasks.
  • Review and approve timecards for hourly team members.
  • Provide coaching and corrective measures to underperforming team members.
  • Perform asset protection-related audits and make recommendations to corporate and field business partners.
  • Investigate inventory compliance and accuracy at dispensaries and cultivation facilities.
  • Observe and inspect the receipt and delivery of product at dispensaries and cultivation sites.
  • Assist in the development of new SOPs and programs for various departments within the company.
  • Utilize all available data and incident reporting tools to identify trends, hotspots, and other potential opportunities that require further investigation.
  • Conduct internal investigations and interviews relevant to inventory/cash variances, theft, fraud, dishonest/unethical behavior, damage to the business/property, operational opportunities, and violations of policy that adversely affect sales, compliance, loss, or brand integrity.
  • Conduct investigative interviews via phone, Zoom, Teams, or similar platforms.
  • Maintain thorough and accurate documentation of investigative findings to present operational/compliance failures and dishonest/unethical activity to Human Resources, Operations Executives, Legal, and/or Law Enforcement.
  • Assist in the development of exception reporting to identify potential fraud and vulnerabilities within the company's e-commerce format.
  • Assist in identifying and responding to scam/social engineering attempts.
  • Partner with IT to develop new ways to protect against scam/social engineering attempts.
  • Lead the development and rollout of a shrink program for the company.
  • Partner with on-site leadership and Human Resources to identify and resolve rule infractions or violations committed by PharmaCann employees and partnering vendors.
  • Project a positive image of the organization to employees, customers, industry, and community.
  • Embody the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
Requirements:
  • Minimum 21 years of age.
  • Pass a comprehensive multi-state background check, including criminal history, and obtain/maintain state agent requirements.
  • Valid driver's license and ability to successfully pass a Motor Vehicle Record background check.
  • Minimum of 3-5 years of experience in Asset Protection/Loss Prevention, with at least 1-2 years of investigations experience preferred.
  • Experience in using CCTV (experience with multiple CCTV configurations and vendors is highly desired).
  • Analytical capabilities with a proven aptitude for learning new applications.
  • Ability and willingness to travel overnight for business purposes.
  • Proven ability to perform independently with minimal supervision.
  • Proficient knowledge of exception-based reporting, Microsoft Office (Excel, Word, PowerPoint, and Power BI).
  • The successful candidate must be comfortable working in a fast-paced, rapidly changing environment, capable of handling multiple tasks, and possess excellent organizational, communication, and analytical skills.
  • Demonstrated safety, security, risk management, and client service capabilities.
  • Ability to deliver clear, concise, accurate, and effective communication (verbal and written) proactively.
  • Excellent problem-solving ability and ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions.
  • High School degree or equivalent required.
  • 2-year college degree or related college coursework in criminal justice, risk management, or business is preferred.
  • Wicklander-Zulawski certification preferred.
Working Conditions/Physical Requirements:
  • Able to use a computer for extended periods of time.
  • Able to move about a typical retail, office, and manufacturing/warehouse environment.
  • Able to perform general office managerial and administrative activities.
  • Able to visually observe, speak, and hear.
  • Able to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds.
  • Regular and on-time attendance.
  • Hours can exceed 40 hours per week, and will require weekends, nights, holidays, and open work availability.
  • Occasional travel by conventional means to other locations as required is possible.
  • Schedule will consist primarily of peak hours for location, but will require supporting overnight or late night shifts, when needed.
  • This position may be required to work outdoors and/or during inclement weather.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

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