Senior Asset Protection Specialist

4 weeks ago


Denver, Colorado, United States Kroger Full time
Job Summary

As a Senior Asset Protection Specialist at Kroger, you will play a critical role in protecting company assets by effectively executing safety, inventory recovery, and theft reduction programs. You will assist in reducing lost inventory, time, and assets, and monitor surveillance equipment and systems. Your responsibilities will include identifying, observing, and apprehending shoplifters and others involved in criminal activity impacting the company. You will also support district Asset Protection (AP) managers in the implementation and oversight of AP initiatives, demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

- Conduct plainclothes surveillance to detect internal and external loss within a store environment
- Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
- Assist in recruiting, screening, selection, training, and scheduling of AP specialists in conjunction with district AP managers
- Coach and provide feedback/skill development support for AP specialists and provide input on performance reviews
- Review AP case management system entries weekly for completion, accuracy, and integrity; coach AP specialists on reporting and decision making
- Work closely with the organized retail crime (ORC) investigator to identify training opportunities for AP specialists related to identifying booster activity and conducting booster interviews
- Comply with all federal, state, and local laws, as well as company policies and procedures
- Identify/resolve conditions and behaviors that affect shrink, safety, and profitability by auditing for compliance and communicating awareness
- Conduct physical security checks; make recommendations to prevent loss and improve profitability
- Partner with law enforcement and prepare case reports for criminal prosecution and complete thorough reports on all AP related activities; testify in court and labor hearings on behalf of the company
- Serve as a district and division liaison to identify and develop solutions and heightened awareness of asset protection opportunities
- Support district AP managers in the execution of asset protection initiatives
- Ensure the implementation and effectiveness of asset protection strategies at store level
- Test functionality of store asset protection equipment (EAS, Lane Hawk, CCTV) during store visits
- Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends

Requirements

- High School Diploma or GED
- 2+ years of retail AP experience
- Demonstrated ability to train others and maintain integrity, honesty, and professionalism
- Ability to diffuse confrontational situations
- Exceptional customer service skills
- Excellent oral/written communication skills

Preferred Qualifications

- Bachelor's Degree
- Any multi-store AP experience
- Wicklander Certification
- Operational knowledge of CCTV systems

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