Technical Support Associate
3 weeks ago
We are seeking a Technical Support Associate to join our team at Kyyba in Waterloo, IA. As a key member of our infrastructure team, you will be responsible for providing top-notch IT support to our clients.
**Estimated Salary:** $65,000 - $85,000 per year, depending on experience.
The successful candidate will have a strong understanding of computing and networking concepts, as well as excellent problem-solving skills. You will be working closely with our clients to identify and resolve technical issues, ensuring that their systems are running smoothly and efficiently.
**Key Responsibilities:
- Provide onsite deskside tier 2 support to our clients in Waterloo, IA.
- Monitor and maintain standard processes and operations, identifying areas for improvement.
- Document and distribute information effectively, interacting with external contacts as needed.
- Recognize and resolve problems within established procedures, reporting issues outside of scope to management.
- Maintain equipment, supplies, and data supporting processes or operations.
**Requirements:
- Bachelor's degree in an Information Technology discipline or equivalent experience.
- 1+ years of IT experience, preferably in a similar role.
- Strong knowledge of computing and networking concepts, as well as excellent problem-solving skills.
**Benefits:
- A competitive salary range of $65,000 - $85,000 per year.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities.
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