Technical Support Specialist

1 week ago


Waterloo, Iowa, United States POS Professional Office Services Full time
Job Description

The POS Professional Office Services team is seeking a skilled Customer Service/Technical Support Specialist to join our growing Waterloo, Iowa location. As a key member of our operations team, you will be responsible for providing exceptional customer support and technical assistance to our clients.

This role offers a competitive salary range of $55,000-$68,000 annually, commensurate with experience. Additionally, we provide a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, 401(k) with company contribution, and more.

  • Assist in the creation and updating of documentation, checklists, and procedures to ensure seamless customer experiences.
  • Provide top-notch quality of work and maintain a customer-first culture mindset.
  • Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.
  • Maintain industry knowledge through self-study of new technology and techniques updates.
  • Collaborate with all stakeholders in all aspects of development, delivery of updates, and new products.
  • Schedule training sessions and attend meetings as required.
  • Maintain a working knowledge of the overall EPS infrastructure to prevent, as well as assist in troubleshooting and recovery when system anomalies or downtime are encountered.

We seek candidates with the following qualifications:

  • Bachelor's Degree or 3-5 years of relevant experience.
  • Strong business acumen, including excellent written and verbal communication skills.
  • Ability to present information effectively using multiple types of media.
  • Adaptability and ability to shift gears as needed.
  • Multitasking and prioritization skills.
  • Desire to grow and develop professionally.
  • Experience with MS Office Suite (Excel, Word).
  • Strategic problem-solving skills.


  • Waterloo, Iowa, United States POS Professional Office Services Full time

    At POS Professional Office Services, we are seeking a talented Technical Support Specialist to join our team in Waterloo, Iowa. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.About the RoleThis is an exciting opportunity for someone who is passionate about...


  • Waterloo, Iowa, United States Acro Service Corporation Full time

    Job SummaryAcro Service Corporation seeks an experienced Desktop Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their desktop systems.Job DescriptionWe are looking for a highly skilled and detail-oriented individual...


  • Waterloo, Iowa, United States Staff Finders Technical Full time

    Job OverviewStaff Finders Technical Inc. is seeking an experienced Manufacturing Operations Specialist to drive operational excellence in planning, coordinating, and performing engineering work for projects and processes.This role involves working collaboratively within a team to support either enterprise product delivery or enterprise order fulfillment...

  • IT Support Specialist

    4 weeks ago


    Waterloo, Iowa, United States Kelly Science, Engineering, Technology & Telecom Full time

    Join us at Kelly Science, Engineering, Technology & Telecom as an on-site computer support specialist in Waterloo, IA.Compensation:The estimated annual salary range for this position is $55,200 - $65,400 based on various factors including industry standards and cost of living adjustments.About the Job:As an on-site computer support specialist, you will be...


  • Waterloo, Iowa, United States KYYBA Full time

    About the OpportunityKyyba is seeking a highly motivated and detail-oriented IT Service Desk Associate to join our team. As a key member of our IT team, you will provide exceptional support to our users, ensuring their technical needs are met efficiently and effectively.Responsibilities will include responding to service requests, troubleshooting technical...


  • Waterloo, Iowa, United States Healthcare Support Full time

    Healthcare Support is a leading provider of healthcare professionals. We are currently seeking a skilled Radiologic Imaging Specialist to join our team in Iowa. About the RoleWe are looking for a highly qualified Radiologic Imaging Specialist to work with us on a 13-week contract. The successful candidate will have at least 1 year of experience in CT...


  • Waterloo, Iowa, United States Healthcare Support Full time

    About the Role:We are seeking a skilled Diagnostic Imaging Specialist to join our team at Healthcare Support.Job Summary:This 13-week contract is an excellent opportunity for a motivated CT Technologist to work in a dynamic healthcare environment. As a Diagnostic Imaging Specialist, you will be responsible for operating complex imaging equipment and...


  • Waterloo, Iowa, United States Kelly Services Inc Full time

    Job DetailsJob Title: Computer Support Associate I (Infrastructure Engineer)Type: W2 contractPay Rate: $28 per hourThe role involves providing onsite deskside Tier 2 support to the Waterloo IA location. The driving involved would be in a company pickup truck to different sites. This work is on-site and includes a weekend On-Call rotation.


  • Waterloo, Iowa, United States KYYBA Full time

    About the PositionWe are seeking a Technical Support Associate to join our team at Kyyba in Waterloo, IA. As a key member of our infrastructure team, you will be responsible for providing top-notch IT support to our clients.**Estimated Salary:** $65,000 - $85,000 per year, depending on experience.The successful candidate will have a strong understanding of...


  • Waterloo, Iowa, United States KYYBA Full time

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Kyyba. As an IT Support Specialist, you will be responsible for providing top-notch support to our Waterloo IA location.


  • Waterloo, Iowa, United States Healthcare Support Full time

    About the Role:We are seeking a skilled and experienced Mobile CT Imaging Specialist to join our team in Waterloo, Iowa.Job Summary:This 13-week contract position involves working as a Mobile CT Imaging Specialist, responsible for operating computerized tomography (CT) scanners to produce high-quality diagnostic images for patients.Key...

  • Support Specialist

    2 weeks ago


    Waterloo, Iowa, United States North Star Community Services Full time

    **Job Title:** Support SpecialistAbout the Role:We are seeking a highly motivated and empathetic Support Specialist to join our team at North Star Community Services.Job Summary:The Support Specialist will provide individualized support to people with disabilities, helping them reach their full potential.Responsibilities:Develop and implement personalized...


  • Waterloo, Iowa, United States Staff Finders Technical Full time

    Job OverviewWe are seeking a Tractor Software Subsystem Quality Assurance Specialist to join our team at Staff Finders Technical. As a key member of our software delivery group, you will play a vital role in ensuring the quality and reliability of our embedded software on tractors.Key Responsibilities:Develop software verification test plans for features and...


  • Waterloo, Iowa, United States Healthcare Support Full time

    Job OverviewWe are seeking a highly skilled Advanced Imaging Specialist to join our team in Waterloo, Iowa.This 13-week contract offers a unique opportunity to work with a reputable healthcare organization and gain valuable experience in CT scanning.About the RoleSpecialize in imaging technologies, utilizing your expertise to produce high-quality scans for...

  • Support Specialist

    4 days ago


    Waterloo, Iowa, United States Sevita Full time

    About SevitaSevita is a leading provider of home and community-based specialized healthcare services. We believe that everyone deserves to live a full, more independent life. Our mission is to provide people with quality services and individualized supports that lead to growth and independence.Job SummaryWe are seeking a Support Specialist to join our team...


  • Waterloo, Iowa, United States Healthcare Support Full time

    Job SummaryHealthcare Support is seeking a skilled Medical Imaging Specialist to join our team on a travel assignment in Iowa.About the RoleThis 13-week contract offers an exciting opportunity to work as an Interventional Radiology Technologist, utilizing your expertise to deliver exceptional patient care.Key ResponsibilitiesDeliver high-quality imaging...


  • Waterloo, Iowa, United States Staff Finders Technical Full time

    Job SummaryWe are seeking an experienced Embedded Software Test Engineer to join our team as a Drivetrain Control Specialist. In this role, you will be responsible for software verification, test planning, and execution for embedded software on tractors.About the RoleThis is a full-time position that requires onsite work starting immediately. The ideal...


  • Waterloo, Iowa, United States KYYBA Full time

    Job OverviewWe are seeking a skilled IT Support Specialist to join our team at Kyyba in Waterloo, IA. This is a 36-month contract with the possibility of extension.The successful candidate will work on the 3rd shift from 10:30 PM to 7:00 AM and will be required to work onsite. Additionally, there is a weekend on-call rotation that these positions will be a...


  • Waterloo, Iowa, United States Acro Service Corporation Full time

    Job OverviewWe are seeking an experienced Desktop Support Technician to join our team at Acro Service Corporation.The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring seamless operation of their desktop systems and networks.About the RoleThis is a full-time position with a competitive salary range of...


  • Waterloo, Iowa, United States Full Circle Services Full time

    Job OverviewAs a Caregiver Support Specialist with Full Circle Services, you will play a vital role in providing direct support to individuals with disabilities, empowering them to lead more independent lives.