Technology Assistance Associate

6 days ago


Waterloo, Iowa, United States KYYBA Full time

About the Job

We are seeking a dedicated Technology Assistance Associate to join our team at Kyyba. This is an exciting opportunity for someone who is passionate about technology and wants to contribute to a dynamic and growing organization.

Job Overview

The Technology Assistance Associate will be responsible for providing technical support to our clients, responding to technical inquiries, and maintaining accurate records of all technical interactions and resolutions.

Responsibilities

  • Provide exceptional customer service and respond to technical inquiries in a timely manner.
  • Troubleshoot and resolve hardware and software issues using diagnostic tools and troubleshooting techniques.
  • Maintain accurate records of all technical interactions and resolutions.
  • Collaborate with cross-functional teams to ensure seamless integration of technical solutions.

Requirements

To be successful in this role, you will need:

  • 1+ years of experience in IT support or a related field.
  • A strong understanding of computer hardware and software systems.
  • Excellent communication and problem-solving skills.
  • A high school diploma or equivalent.

Salary Range

The estimated salary for this position is $40,000 - $55,000 per year, depending on experience.

About Kyyba

Kyyba is a leading provider of IT services and solutions. We are committed to delivering exceptional results and building long-term relationships with our clients.



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