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Business Operations Manager

1 month ago

Saint Paul, Minnesota, United States New Perspective Senior Living LLC Full time
Job Title: Business Office Manager

We are seeking a highly organized and detail-oriented Business Office Manager to join our team at New Perspective Senior Living LLC. As a Business Office Manager, you will be responsible for performing administrative business office functions for the community.

Key Responsibilities:
  • Maintain compliance with applicable federal, state, and local regulations, to include HIPAA and resident rights, and all New Perspective policies.
  • Maintain community employee records.
  • Ensure time submitted for bi-weekly payroll processing is accurate.
  • Provide onboarding of team members and ensure completion and compliance with all training requirements.
  • Train team members on the Learning Management System and all other applicable software applications.
  • Capture all vendor payables in systems and maintain vendor relationships to ensure accuracy.
  • Oversee collections of resident invoices.
  • Supervise concierge team members to ensure that performance expectations are met and all established policies and procedures are followed.
  • Screen, interview, hire, train, discipline, and terminate concierge team members.
  • Provide timely performance evaluations of concierge team members.
  • Assist in promoting positive Family Communication.
  • Communicate and interact with residents, families, and team members in a kind, respectful, and effective way.
  • Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
  • Attend and participate in all required training, team meetings, online learning resources, and others as required.
Requirements:
  • High School diploma or GED equivalent or equivalent of relative experience.
  • Strong computer skills and ability to interact with a variety of electronic devices.
  • Experience working with older adults in senior living, long-term care, home health, or other healthcare settings a plus.
  • Strong administrative and organizational skills.
  • Ability to work in a team environment with strong communication and interpersonal skills.
  • Empathy for the challenges experienced by residents, families, and team members and the problem-solving skill sets to support them.
  • Ability to communicate effectively verbally and in writing using the English language.
  • Ability to prioritize and effectively manage multiple tasks simultaneously.
  • Ability to work a flexible schedule, including weekends and holidays.
Benefits:
  • Medical, Dental, & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Holidays
  • Company-Paid Basic Life Insurance
  • Voluntary Short-Term Disability
  • Company-Paid Long-Term Disability
  • Health Reimbursement Account/Health Savings Account
  • Flexible Spending Accounts
  • Education assistance - up to $5,000 per calendar year
  • Leadership Development & Career Advancement
  • Real-time Access to Earned Wages
  • Referral Bonuses
  • Employee Assistance Program

New Perspective is an Equal Opportunity Employer.