Service Delivery Coordinator
3 days ago
This role is responsible for delivering exceptional client experiences by coordinating service delivery, identifying new business opportunities, and ensuring team member schedules meet company goals. Based in Bloomington, IL, this hybrid position offers a unique blend of challenges and rewards.
Main Accountabilities- Client Service: Work closely with clients to manage service requests, communicate next steps, and set expectations. This includes proactively scheduling follow-up actions to ensure timely resolutions.
- Business Development: Identify potential new billable opportunities or upsells outside of client agreements. Document approvals and communicate next steps to clients.
- Operations Management: Manage team members' schedules, coordinate on-call schedules, track hardware and software orders, and ensure timely deliveries.
- Collaboration: Participate in team sessions, assist with overflow calls, and contribute to event planning and coordination.
What We're Looking For: A highly organized and communicative individual with a passion for delivering exceptional client experiences. Previous customer service experience is essential, along with a strong work ethic and ability to adapt to changing situations.
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