Healthcare Registration Specialist 2

3 weeks ago


Dallas, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Patient Access Representative 2 plays a critical role in ensuring seamless patient registration and financial clearance processes. This individual is responsible for obtaining accurate demographic and insurance information, verifying patient eligibility, and negotiating patient financial responsibilities.

Key Responsibilities:

  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
  • Verify patient eligibility for insurance coverage and calculate patient liability due according to financial clearance policies.
  • Negotiate payment arrangements with patients as needed.
  • Assist patients with navigation to nursing units, providing directions, personal escort, and medical mobility assistance as required.
  • Escalate potential service issues to management when necessary.
  • Adhere to compliance with regard to order validation, cash policy requirements, government payor requirements, and patient safety requirements.

Requirements:

  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven ability to maintain a professional demeanor in a highly stressful and emotional environment.
  • Excellent data entry, numeric, typing, and computer navigational skills.
  • Basic computer skills and Microsoft Office.

Benefits:

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.


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