Cigar Concierge

Job Summary

We are seeking a highly skilled Cigar Concierge to join our team at Davidus Cigars LTD. As a Cigar Concierge, you will play a critical role in ensuring every customer receives an exceptional customer service experience.

Key Responsibilities

• Deliver exceptional customer service by greeting and establishing a rapport with customers and informing them of our products and services
• Process transactions efficiently, advise each customer of our loyalty program and incentives
• Verify customer identification and uphold federal legal age requirements
• Accurately handle cash and credit cards
• Balance the cash register
• Identify customer needs and provide recommendations that connect customers to the right products for them
• Maintain store safety standards
• Maintain store cleanliness

Requirements

• Be at least 21 years of age (required by law)
• Retail sales experience (1-2 Years)
• Cigar and pipe knowledge required
• Ability to climb, bend, kneel, and reach
• Ability to stand for entire shift
• Ability to lift up to 50 pounds
• Outgoing, upbeat personality
• Commitment to provide exceptional customer service to our guests
• Commitment to work with a team and assume responsibility
• Commitment to maintaining a clean and organized work environment

What We Offer

• Concierges receive a free Castro Brothers brand cigar to enjoy during every shift
• Connect with wonderful people from all professions
• Concierge discount of 25% off most products
• Manufacture sponsored sales spiffs
• Fun, low-stress environment
• Flexible schedules
• Cigar brand trainings
• Personal and salesman growth potential