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Field Engineer Technician

2 months ago

Washington, Washington, D.C., United States Sev1Tech Full time
Job Title: Field Engineer Technician

Sev1Tech is seeking a highly skilled Field Engineer Technician to provide IT support services to Department of Homeland Security (DHS) facilities and sites throughout the Continental United States (CONUS).

Responsibilities:
  • Deploy to DHS facilities requiring IT technical support services
  • Determine the nature of a service outage at a location and initiate response activity to restore service
  • Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
  • Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
  • Escalate issues requiring additional, higher-level field engineering support (Tier 3)
  • Collaborate with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved
  • Effectively manage time to respond to service calls in a timely fashion
  • Complete intermediate installations and perform system test procedures
  • Troubleshoot and resolve issues that cannot be solved remotely
  • Perform smaller scale moves, adds, or changes of clients' equipment as needed
  • Prepare for on-site installations by reviewing site requirements
  • Obtain software and review relevant documentation prior to visiting customer sites
  • Stage the installation and upgrades in a lab environment prior to the site visit when necessary
  • Perform implementation of software and hardware solutions; integrating with the customer's network and equipment
  • Troubleshoot and resolve technical issues as they occur
  • Provide basic system administration training to technical users
Requirements:
  • BA or BS degree, OR a High School degree AND five (5 plus) years of experience performing IT technical support for federal customers
  • Experience responding to on-call requests
  • Experience rapidly deploying to customer locations and facilities within pre-agreed to time-frames
  • Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
  • Experience documenting trouble-shooting activities and results
  • A record of effective communication with customers and managers throughout the problem-solving process
  • Expertise with CISCO products
  • Experience with CA products
  • Experience with Palo Alto firewall products
Clearance Requirement:

Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred

About Sev1Tech LLC:

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.