Field Engineer Technician

3 weeks ago

Washington, Washington, D.C., United States Sev1Tech Full time

Sev1Tech is seeking a highly skilled Field Engineer Technician to provide IT support services at DHS facilities throughout the Continental United States. The ideal candidate will have strong technical expertise and excellent communication skills to effectively troubleshoot and resolve complex IT issues.

Key Responsibilities:
  • Deploy to DHS facilities to provide IT technical support services
  • Assess and identify failed network or system components
  • Restore or replace failed components as required
  • Escalate issues requiring additional support
  • Coordinate with customers, team leads, and vendors as necessary
  • Complete intermediate installations and perform system test procedures
  • Troubleshoot and resolve issues that cannot be solved remotely
  • Perform smaller scale moves, adds, or changes of clients' equipment
  • Prepare for on-site installations by reviewing site requirements
  • Obtain software and review relevant documentation prior to visiting customer sites
  • Stage the installation and upgrades in a lab environment prior to the site visit when necessary
  • Implement software and hardware solutions, integrating with the customer's network and equipment
  • Provide basic system administration training to technical users

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Enable better government. Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.

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