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Service Coordination Specialist

2 months ago

Garland, Texas, United States Milestone Electric, Air & Plumbing Full time
Descripción del Trabajo

¿Qué hace de Milestone una empresa increíble para trabajar? Al unirte a Milestone, serás parte de una organización en rápido crecimiento que valora tener un equilibrio saludable entre la vida personal y laboral, fe en algo más grande que uno mismo y una actitud de excelencia. Milestone es el experto más confiable en Dallas Fort Worth en plomería, electricidad y HVAC. Nos especializamos en ofrecer un servicio de alta calidad a nuestros clientes que necesitan servicios y reparaciones.

¿QUÉ HARÁS?

  • Comunicar y proporcionar dirección a los clientes y técnicos varias veces al día.
  • Asignar llamadas a técnicos según criterios específicos como prioridad, nivel de habilidad o rentabilidad.
  • Tomar decisiones proactivas y rentables, planificando para el éxito.
  • Programar y reprogramar llamadas según sea necesario para mantener el cronograma.
  • Procesar las diversas solicitudes de los técnicos, llamadas de construcción, etc.
  • Considerar el bienestar y la felicidad de nuestros técnicos, miembros del equipo y clientes.

¿QUÉ NECESITARÁS?

  • Diploma de secundaria o GED.
  • Experiencia en servicio al cliente y manejo de teléfonos es requerida.
  • Experiencia en el uso de computadoras y habilidad para escribir.
  • Excelentes habilidades de comunicación.
  • Excelentes habilidades para la toma de decisiones.

¿QUIÉN ERES?

  • Independiente y orientado al trabajo en equipo, crea sinergia y confianza.
  • Decisivo y proactivo. Orientado a objetivos.
  • Positivo, de mente abierta y agradable de estar cerca.
  • Maneja situaciones de resolución de conflictos con mínima supervisión.
  • Cómodo en un entorno de ritmo rápido y lidiando con la ambigüedad.
  • Siempre buscando formas de mejorar como miembro del equipo y como departamento.

¿POR QUÉ TE ENCANTARÁ TRABAJAR AQUÍ?

  • Oportunidad de ser parte de un equipo que se preocupa por tu vida personal tanto como por tu vida profesional.
  • Te gusta divertirte y ser parte de una increíble familia laboral.
  • Oportunidades para crecimiento y desarrollo.