Patient Services Coordinator

2 months ago


Garland, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other operational area to ensure high-quality, patient-centered care. Key responsibilities include patient relations, check-in and check-out, scheduling, insurance verification, and answering phone calls.

Essential Functions of the Role
  • Assists with patient duties, including patient relations, check-in or check-out, scheduling, insurance verification, and answering phone calls.
  • Arranges follow-up visits and referral appointments.
  • Assists with patient registration duties by collecting and verifying insurance information.
  • Verifies patient demographics and enters changes into the computer system.
  • Directs patients to appropriate waiting areas.
  • Accepts payments for physician/clinic services according to established guidelines.
  • Posts payments and enters charges into the computer using appropriate codes.
  • Generates daily payment reports and verifies the cash drawer against the report.
  • Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
  • May be required to discuss financial arrangements with patients.
  • Receives and directs phone calls.
  • Assists patients and other visitors.
  • Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately.
  • Assists with medical records duties as requested.
Key Success Factors
  • Good listening, interpersonal, and communication (oral and written) skills.
  • Professional, pleasant, and respectful telephone etiquette.
  • Ability to adapt communication style to suit different audiences.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
  • Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
  • Ability to calm upset patients in a composed and professional demeanor.
  • Excellent data entry, numeric, typing, and computer navigational skills, with attention to details.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Qualifications
  • EDUCATION - H.S. Diploma/GED Equivalent.
  • EXPERIENCE - Less than 1 Year of Experience.


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