Patient Services Coordinator
2 months ago
The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other operational area to ensure high-quality, patient-centered care. Key responsibilities include patient relations, check-in and check-out, scheduling, insurance verification, and answering phone calls.
Essential Functions of the Role- Assists with patient duties, including patient relations, check-in or check-out, scheduling, insurance verification, and answering phone calls.
- Arranges follow-up visits and referral appointments.
- Assists with patient registration duties by collecting and verifying insurance information.
- Verifies patient demographics and enters changes into the computer system.
- Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines.
- Posts payments and enters charges into the computer using appropriate codes.
- Generates daily payment reports and verifies the cash drawer against the report.
- Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
- May be required to discuss financial arrangements with patients.
- Receives and directs phone calls.
- Assists patients and other visitors.
- Responds to routine inquiries concerning practice services, hours of operation, etc.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties as requested.
- Good listening, interpersonal, and communication (oral and written) skills.
- Professional, pleasant, and respectful telephone etiquette.
- Ability to adapt communication style to suit different audiences.
- Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
- Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
- Ability to calm upset patients in a composed and professional demeanor.
- Excellent data entry, numeric, typing, and computer navigational skills, with attention to details.
- Comfortable working in a fast-paced, constantly changing, and stressful environment.
- Immediate eligibility for health and welfare benefits.
- 401(k) savings plan with dollar-for-dollar match up to 5%.
- Tuition Reimbursement.
- PTO accrual beginning Day 1.
- EDUCATION - H.S. Diploma/GED Equivalent.
- EXPERIENCE - Less than 1 Year of Experience.
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