Administrative Support Specialist
2 weeks ago
We invite you to explore a rewarding career opportunity with Adil Fala-Farmers Insurance Agency. We are seeking a skilled and motivated individual to join our dynamic team in a Part-Time capacity. In this role, you will play a vital part in supporting our sales team through various administrative functions. Our team is committed to delivering exceptional customer experiences, and your positive demeanor and expertise in our offerings will greatly enhance our service quality.
Benefits
Competitive Hourly Wage Based on Experience
Remote Work Options
Flexible Working Hours
Evenings Off
Comprehensive Training Provided
Key Responsibilities
• Manage incoming claims inquiries from clients and ensure timely follow-up.
• Process requests for Evidence of Insurance.
• Maintain accurate records of customer interactions in our system.
• Greet all clients entering the office warmly and assist them promptly.
• Accept premium payments from clients efficiently.
• Confirm and update client contact information during interactions.
• Answer incoming calls promptly and professionally.
• Return all messages in a timely manner.
• Identify and pursue new business opportunities through leads and referrals.
• Deliver outstanding customer service and support.
• Cultivate strong relationships with clients.
• Inform clients about promotions and new or upgraded products using established scripts.
Qualifications
• A genuine eagerness to learn, be resourceful, and adaptable.
• A positive, enthusiastic, and proactive attitude.
• Ability to work independently with a strong sense of urgency.
• Skill in building relationships from the ground up.
• Excellent presentation skills.
• Proficiency in multitasking, follow-through, and follow-up.
• Strong communication and interpersonal abilities.
• Exceptional customer service skills.
• Effective problem-solving skills.
• Bilingual proficiency in English and Spanish is advantageous.
• No prior insurance experience is necessary, but a willingness to learn is essential.
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