Administrative Support Specialist

1 week ago


Latham, New York, United States Pinnacle Upright Magnetic Resonance Full time
Job Overview

Position Summary: The Administrative Support Specialist plays a crucial role in managing the daily operations related to patient interactions and office logistics.

Key Responsibilities:

  • Welcome and engage with patients, staff, and visitors in a courteous and professional manner.
  • Facilitate patient check-in and check-out processes, ensuring all necessary documentation and demographic details are collected, along with any applicable payments.
  • Respond to incoming phone calls promptly and professionally.
  • Coordinate Imaging appointments for patients, whether through phone communication or in-person consultations following office visits.
  • Utilize a computerized Electronic Medical Records (EMR) system to align physician and clinician availability with patient preferences regarding appointment dates and times.
  • Maintain an organized scheduling system to ensure records are accurate, complete, and accessible within the system.
  • Communicate effectively with technologists and other staff regarding any patient inquiries or issues related to imaging orders.
  • Deliver exceptional service to all customers, fostering a positive and helpful atmosphere.
  • Gather all required documentation and demographic information as necessary.


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