Front Desk Manager

2 days ago

Galveston, Texas, United States Landry's Full time
{"title": "Front Desk Manager", "subtitle": "Join Our Team", "content": "

At Landry's, we're committed to delivering exceptional guest experiences. As a Front Desk Manager, you'll play a critical role in ensuring our guests feel welcome and cared for from the moment they arrive.

Key Responsibilities:

  • Lead and motivate a team of front desk associates to provide exceptional guest service.
  • Ensure compliance with our Five Diamond Standards and maintain a clean and organized front office environment.
  • Conduct interviews and follow hiring procedures to ensure we're attracting and retaining top talent.
  • Develop and implement training programs to enhance associate knowledge and skills.
  • Participate in our M.O.D. program to drive business results and improve guest satisfaction.
  • Review and submit payroll hours on a timely basis to ensure accuracy and compliance.
  • Prepare and manage employee schedules to meet business needs and productivity requirements.
  • Maintain a professional working relationship with managers, employees, and other departments.
  • Ensure associates greet and welcome all guests, and maintain a positive and respectful attitude at all times.
  • Carry a radio/cell phone when on duty and operate it efficiently and professionally to communicate with hotel staff.
  • Maintain the lobby during peak times and as needed to ensure a clean and welcoming environment.
  • Manage and organize large turns (check-in/check-out) to ensure a smooth and efficient process.
  • Participate in weekly staff meetings to stay informed and contribute to team discussions.
  • Focus the front desk on their role in contributing to our established Four/Five Diamond standards.
  • Respond promptly to issues and maintain the integrity of other departments by addressing concerns with associates when necessary.

Qualifications:

  • At least 4 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 1 year of related experience, or a 2-year college degree and 2 or more years of related experience.
  • Supervisory experience required.
  • Proficient with computers, including spreadsheets and word processing.
  • A warm and friendly demeanor at all times when dealing with associates and guests.

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