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Guest Services Supervisor

2 months ago

Galveston, Texas, United States Holiday Inn Full time

Position Overview:

As a Front Desk Manager at Holiday Inn, you will be pivotal in overseeing the Concierge, PBX, valet, and Front Office operations. Your role will ensure that every guest receives exceptional service throughout their stay, characterized by attentiveness, friendliness, and efficiency.

Key Responsibilities:

  • Engage with team members in a friendly, courteous, and service-oriented manner.
  • Inspire, mentor, and manage all Front Office staff.
  • Develop employee schedules based on business forecasts, payroll budgets, and productivity needs.
  • Maintain interdepartmental integrity by promptly addressing any issues with staff, utilizing effective management techniques.

Qualifications:

  • A minimum of four (4) years of experience in the hospitality industry or a related field; or a four-year college degree with at least one year of relevant experience.
  • Previous supervisory experience is essential.
  • Demonstrated leadership and communication skills, with the ability to motivate and manage a diverse team.
  • Strong organizational and multitasking capabilities.
  • A valid US driver's license is required.

What We Offer:

  • A variety of benefit plans tailored to your needs.
  • Paid Time Off.
  • 401K retirement plan.
  • Opportunities for career advancement.
  • A positive and respectful workplace that values diversity.
  • Generous employee discounts on dining, retail, and accommodations.
  • Community engagement and volunteer opportunities.

Disclaimer: The information provided is a high-level overview of the responsibilities and qualifications for this position and does not encompass the full job description, which includes all responsibilities, skills, duties, requirements, and working conditions associated with the role.

Pay Range:
USD $60,000.00 - USD $75,000.00 /Yr.