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Client Relations Specialist

2 months ago

Houston, Texas, United States Control Devices Full time
Position: Customer Engagement Associate

Reporting Line: Customer Service Manager

Department: Customer Service

Facility: GVC

Location: Houston, TX

FLSA Status: Exempt

Company Overview

Control Devices is a global enterprise specializing in flow control solutions tailored for the Energy sector. Headquartered in Houston, Texas, the company boasts a worldwide network of distribution partners. Control Devices prioritizes the development of its workforce, fostering an environment conducive to personal and professional growth.

Role Synopsis

The Customer Engagement Associate collaborates with sales, customer service, and engineering teams to fulfill customer requests efficiently.

Essential Duties & Responsibilities

To excel in this role, the individual must competently execute each essential duty. The requirements outlined below represent the knowledge, skills, and abilities necessary for success. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
  • Coordinate with engineering and external sales to assess customer bid technical specifications for quoting, including reviewing drawings.
  • Identify product and service needs in collaboration with customers.
  • Establish and nurture relationships with current and prospective clients.
  • Ensure precise order entry into the ERP system.
  • Collaborate with operations and supply chain to deliver accurate information for managing customer accounts, including on-time delivery and order expediting.
  • Support document control by confirming customer documentation requirements.
  • Guarantee export compliance through accurate shipping documentation and understanding of customer export needs.
  • Maintain a professional interface with both potential and existing clients.
  • Promptly acknowledge and respond to customer inquiries, orders, standard quotations, terms and conditions, and delivery status.
  • Monitor open orders for delivery status and necessary maintenance.
  • Assist in resolving complaints by working with the Customer Service Manager for effective solutions.
  • Contribute to the preparation of product support materials and promotional content aligned with Sales Department objectives.
  • Oversee and manage special projects.
QHSE Responsibilities
  • Exhibit a personal commitment to Quality, Health, Safety, and the Environment.
  • Implement Control Devices' Quality, Health, Safety & Environment Policies and Safety Management Systems where applicable.
  • Encourage a culture of continuous improvement and lead by example to achieve and surpass company goals.
Qualifications/Work Experience

Education

Essential
  • High school diploma or G.E.D. required.
Preferred
  • Bachelor's degree in Business or a related field from an accredited institution.
Experience/Skills

Essential
  • Up to four (4) years of experience in order entry or customer service.
  • Familiarity with transportation and logistical compliance, including incoterms.
  • Exceptional office communication and customer service abilities.
  • Capability to work independently as well as part of a team.
  • Proficient in PC-based software tools, including ERP systems, MS Office, and Outlook.
  • Strong communication skills with the ability to engage effectively with diverse skill sets.
  • Ability to manage multiple tasks simultaneously.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Ability to travel to various facilities, including international locations for meetings or training as required.
  • Capability to lift and carry files, packages, or boxes weighing up to fifty (50) pounds.
  • Natural or corrected vision to read printed materials and computer screens.
  • Natural or corrected hearing and speech to communicate in person and over the telephone.
  • Proficient use of standard office equipment, including telephones and computers with keyboards.
  • Ability to wear required Personal Protective Equipment (PPE), including hard hats, steel-toed shoes, and safety glasses.
Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Work is primarily conducted indoors in a controlled environment, with some exposure to manufacturing and shop areas that are open and not air-conditioned.