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Studio Coordinator, Retail

2 months ago

Doral, Florida, United States FOUNDRAE FINE JEWELRY Full time

Job Summary:

The Studio Coordinator will play a critical role in ensuring the seamless execution of client orders, maintaining inventory levels, and supporting the retail team at Foundrae Fine Jewelry. This position requires a highly organized and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Order Coordination:
    • Act as the liaison between internal teams to complete all orders in a timely manner.
    • Work with the Bench Jewelers to coordinate workflow, ensuring prioritization of orders.
    • Coordinate engraving artwork and execution for in-house engravings.
    • Communicate with Retail/Fulfillment teams regarding inventory availability.
    • Efficiently manage order flow by prioritizing urgency of work and pacing longer lead-time orders.
    • Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
    • Confirm product details, quality level, and assembly accuracy before processing.
  • Order Processing:
    • Work with the sales team to process all orders.
    • Administer quality checklist and validate using brand standards.
    • Accurately document all inventory movement for orders.
  • Studio Reporting and Logs:
    • Log and track customer returns for repair using Repair Tracker.
    • Monitor and log unfulfilled work orders.
    • Track orders that cannot be completed because inventory is not present.
  • Inventory Management:
    • Participate in inventory cycle counting and use active problem-solving to investigate discrepancies.
    • Maintain accurate vault organization and consistently spot-check inventory trays to ensure accuracy of product storage.
    • Monitor internal inventory movement via transfers and use of sign-out sheets.
    • Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to the sales floor.
    • Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
  • Shipping and Receiving:
    • Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments.
    • Maintain an organized shipping area, ensuring all outgoing merchandise is properly packaged.
    • Follow company guidelines regarding shipping to clients and intercompany.
  • Packaging and Supplies:
    • Order and manage non-merchandise supplies like stationery and packaging.
    • Re-stock appropriate levels of packaging supplies within the boutique.

Requirements:

  • Minimum of high school degree, Bachelor's degree preferred.
  • Minimum of 2 years previous experience in order management, inventory processing, and tracking preferably within luxury/retail.
  • PC/Mac proficient, advanced Excel skills, and knowledge of design programs a plus.
  • Outstanding attention to detail and highly organized, reporting skills, interest, and demonstrated experience in creating and streamlining processes.
  • Self-starter and multi-tasker.
  • Must be able to work a flexible schedule, including evenings, weekends, and holidays.