Patient Experience Coordinator/Performance Health Coach

2 weeks ago

Doral, United States Cenegenics Full time

Position Overview

This is a dual role in which the individual will act as both the onsite Performance Health Coach (PHC) and Patient Experience Coordinator (PEC). Acting as the initial point of contact for our clients (patients), your primary role is to ensure our patients have an exceptional 5-star experience. Wearing your PHC hat, you are responsible for educating our members on proper nutrition and exercise regimens based on individual health and lifestyle assessments, current laboratory findings, and results of on-site diagnostic studies. Key responsibilities include completing initial consultations with each patient, revising the patients intake forms to create a custom approach to their dietary and exercise regimen, managing patient interactions via various communication methods including health coach application, SMS messaging systems and video conferencing to provide health, nutrition and exercise consultations and support for our growing patient base. As PEC, you are responsible for tracking and scheduling consultations for follow up appointments, meeting with Center physicians, PHCs and Clients (patients), answering phones, emails/texts, ordering patient lunches and assisting in the closing-out of consultations to deliver a seamless client experience. This role will be a clinical liaison working with the physician and patients on our comprehensive healthcare memberships, where upselling, enthusiasm, ambition play a critical role for this position to increase member acquisition and retain the current patient base. This position is a key driver in member satisfaction as it relates to the business and sales/retail components, processing patient requests and maintaining files with our Electronic Medical Record (EMR).

Essential Functions:

  • Prepare summary sheet of lifestyle recommendations based on health & lifestyle questionnaire and labs, addressing any key concerns
  • Educate members on the importance of nutraceuticals and recommend supplementation based on their personal goals, health history, and lab results
  • Assess current eating habits and educate members on proper nutrition based on Cenegenics recommendations and protocols
  • Conduct fitness assessments to include body composition, cardiovascular endurance, muscular strength and endurance, flexibility, balance/posture and core strength
  • Educate members on the importance of weight training, cardiovascular activities, flexibility and balance. Design/refine their current program to coincide with medical management program while maintaining regular follow-up communication
  • Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
  • Complete program close/conversion process and any changes as needed per the center physician
  • Receive and process all orders from patients. i.e., Prescription and/or over the counter (OTCs)/(Nutraceuticals)
  • Maintains calendar appointments in accordance with the center team
  • Office maintenance and coordination to include arranging office repairs and compliance with vendors, managing pick-ups/ deliveries, ordering and refilling office supplies (i.e. patient snacks, restroom supplies, etc.) and ensuring the office is presentable to all patients at all times. This may entail emptying trash and light housekeeping duties throughout the office
  • Track consultations and take appropriate action when there is no response
  • Perform admin tasks such as scanning, filing, data entry, and answering phones
  • Schedule lab reviews and patient follow-ups virtually and/or in-person
  • Educates patients by providing medication and diet information and instructions, answering questions in conjunction with physician
  • Completes records by recording patient examination, treatment, and test results
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
  • Enhances Center reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
  • Handling medications such as counting, recording the number of doses given to patients or doctors and explaining how to take medications
  • Ensure assigned center is exceeding sales targets, with responsibility for direct oversight and selling/education in support of center goals
  • Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to leadership as needed
  • Meet regularly with leadership to conduct center business review meetings and plan strategically to deliver on defined results for sale/retail objectives
  • Any other assigned administrative duties as required
  • Regular and reliable attendance is an essential function of the job

Knowledge, Skills and Abilities:

  • A relationship builder with high EQ and collaboration skills that allow you to be effective at influencing a variety of stakeholders, including physicians
  • A communicator, motivating health coach with exceptional clinical knowledge in the health and wellness space especially with regard to proper supplementation and in nutrition and exercise consultations
  • Demonstrate a self-starter mentality with a roll of your sleeves and get things done, making tangible impacts to our collective success (nothing is beneath you)
  • Relentlessly focused on optimization (entrepreneurial spirit), reaching our goals
  • Familiarity with HIPAA compliance and healthcare best practices (nice to have)
  • Must possess judgment, strong work ethic, professionalism, and integrity
  • Understanding of basic math functions including division, multiplication, and percentages
  • Punctual attendance and ensures work responsibilities are covered when absent
  • Demonstrated accuracy and thoroughness in execution of assigned tasks

Minimum Qualifications:

Individual must possess the knowledge and following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  1. Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for an extended period of time
  2. Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  3. Sufficient vision acuity to read information appearing on computer display screen, in hand-written forms, and printed on papers
  4. Adequate hearing and verbal abilities to communicate effectively in person and by telephone
  5. Ability to lift and carry items weighing up to 50 pounds

Cenegenics is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

  • Patient Experience Coordinator/Performance Health Coach

    2 weeks ago

    Doral, Florida, United States Cenegenics Full time

    Job Title: Patient Experience Coordinator/Performance Health CoachCenegenics is seeking a highly motivated and experienced Patient Experience Coordinator/Performance Health Coach to join our team. As a key member of our healthcare team, you will be responsible for delivering exceptional patient experiences, providing health and wellness coaching, and...

  • Patient Experience Coordinator/Performance Health Coach

    1 week ago

    Doral, Florida, United States Cenegenics Full time

    Job Title: Patient Experience Coordinator/Performance Health CoachCenegenics is seeking a highly motivated and experienced Patient Experience Coordinator/Performance Health Coach to join our team. As a key member of our healthcare team, you will be responsible for delivering exceptional patient experiences, providing health and wellness coaching, and...

  • Patient Coordinator

    3 weeks ago

    Doral, United States Sage Dental Full time

    Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next...

  • Patient Coordinator

    3 weeks ago

    Doral, United States Sage Dental Full time

    Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next...

  • Patient Care Coordinator

    2 weeks ago

    Doral, United States The Maercks Institute Full time

    Company Description The Maercks Institute in Miami, FL, is a unique plastic surgery practice founded by Dr. Rian A. Maercks, M.D., known for his revolutionary and individualized approach to aesthetic, craniofacial, and reconstructive plastic surgery. Dr. Maercks focuses on creating balance and harmony rather than traditional augmentations, offering...

  • Patient Care Coordinator

    3 weeks ago

    Doral, Florida, United States University of Miami Full time

    Job SummaryWe are seeking a highly skilled Patient Navigator to join our team at the University of Miami Health System. As a Patient Navigator, you will play a critical role in facilitating patients' access to healthcare services, identifying barriers to care, and coordinating treatment plans.Key ResponsibilitiesConduct patient evaluations to gather...

  • Customer Experience Rep

    1 month ago

    Doral, United States The Learning Experience #647 Full time

    We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy,...

  • Patient Care Navigator

    1 week ago

    Doral, United States Genuine Health Group Full time

    Job DescriptionJob Title: PatientCare Navigator Reports To: Clinical Operations Manager Department: Clinical Last Revision Date: 2/2023 FLSA: Non-Exempt Approved By: Grace Giraldo/Manuel Lopez Summary The Patient Care Navigator is an administrative position that works with the clinical team. The Patient Care Navigator facilitates delivery of information to...

  • Healthcare Referral Coordinator

    2 weeks ago

    Doral, Florida, United States Cano Health Full time

    Job SummaryCano Health is seeking a skilled Referral Coordinator to support our clinical unit with clerical activities. As a key member of our team, you will coordinate external and internal services, schedule consultations, diagnostic testing, and surgical procedures. Your attention to detail and excellent communication skills will ensure seamless...

  • Customer Experience Representative

    2 weeks ago

    Doral, Florida, United States The Learning Experience #395 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating cash terminals, and processing customer payments.Key ResponsibilitiesOperate cash terminals and verify...

  • Appointment Coordinator

    2 weeks ago

    Doral, United States Next Health Full time

    About Us: Welcome to Next Health, a pioneering Health Optimization and Longevity center with over 8 years of establishment and a footprint in 5 locations across the US, experiencing robust growth. We take pride in our position as leaders in the realm of health optimization. At Next Health, our mission is to empower individuals to optimize their health and...

  • Coordinator, Front Desk

    2 weeks ago

    Doral, United States Cano Health Full time

    It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public,...

  • Fitness Experience Coordinator

    1 month ago

    Doral, Florida, United States Amped Fitness Full time

    Unlock Your Potential at Amped FitnessWe're on the hunt for a dynamic and enthusiastic individual to join our team as a Front Desk Manager. If you're passionate about fitness and customer service, we want to hear from you!About the Role:As a Front Desk Manager, you'll be the face of Amped Fitness, responsible for creating a welcoming and energetic atmosphere...

  • Home Health OTA

    2 months ago

    Doral, United States CenterWell Home Health Full time

    Become a part of our caring community and help us put health first The Occupational Therapy Assistant assists the Occupational Therapist with client related activities and performs delegated procedures commensurate with education and training. All services are initiated and provided under the direction of plan of treatment established by a physician....

  • Bilingual Patient Recruiter Manager

    1 month ago

    Doral, United States Sqrl Full time

    Great leadership opportunity for experienced Bilingual Patient Recruiters or Team Leads within a Medical setting!! This location will oversee two locations: Kendall and Little Havana area. Highlights: Play a major role in helping patients get involved in cutting-edge clinical trials - a meaningful healthcare position! Full Benefits (Health, Dental, Vision,...

  • Bilingual Patient Recruiter Manager

    1 month ago

    Doral, United States Sqrl Full time

    Great leadership opportunity for experienced Bilingual Patient Recruiters or Team Leads within a Medical setting!! This location will oversee two locations: Kendall and Little Havana area. Highlights: Play a major role in helping patients get involved in cutting-edge clinical trials - a meaningful healthcare position! Full Benefits (Health, Dental, Vision,...

  • Global Health Intake Coordinator

    2 weeks ago

    Doral, United States Miami Children's Hospital Full time

    Job Title: Global Health Intake Coordinator (Full Time) (27222) Job Summary: Serves as the initial point of contact for international patients and their families. Duties include managing referrals, overseeing complex patient cases, managing the intake process, and building strong relationships with both internal and external stakeholders. Job Specific...

  • Mental Health Specialist

    1 week ago

    Doral, Florida, United States LifeStance Health Full time

    Opportunity for a Psychiatrist at LifeStance HealthWe are seeking a skilled Adult Psychiatrist to join our team at LifeStance Health in the Doral, FL area. As a member of our team, you will work collaboratively with a multidisciplinary group of mental health professionals to provide high-quality care to adults, children, and adolescents.Key...

  • Home Health Speech Therapist

    8 hours ago

    Doral, United States CenterWell Home Health Full time

    Become a part of our caring community and help us put health first The Speech Therapist will perform patient assessments, develop individual treatment plans, liaising with teachers, family members, and other healthcare professionals, administering therapy and monitoring progress, and ensuring patients and their families are informed of new treatments and...

  • Facilities Coordinator

    3 weeks ago

    Doral, Florida, United States Syneos Health inVentiv Health Commercial LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Facilities Coordinator to join our team at Syneos Health. As a key member of our Corporate Real Estate Services team, you will be responsible for ensuring the smooth operation of our office facilities, including maintenance, repairs, and vendor management.Key ResponsibilitiesCoordinate general...