Customer Service Representative

4 weeks ago


Culver City, California, United States Morton Roberts - State Farm Agent Full time
Job Description
As a Customer Service Representative for Morton Roberts - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.

Responsibilities:
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

As an Agent Team Member, you will receive a competitive hourly pay plus commission/bonus, group life insurance benefits, 401K, health benefits, and flexible hours. You will also have opportunities for growth and advancement within our agency.

Requirements:
  • Excellent interpersonal and communication skills, both written and verbal.
  • People-oriented with strong organizational and detail-oriented skills.
  • Proactive problem-solving skills and ability to provide timely and thorough activity reports to the agent.
  • Bilingual - Spanish required.
  • Associate's degree or higher preferred.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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