Customer Service Liaison

3 days ago


Culver City, California, United States David Church - State Farm Agent Full time
Job OverviewAs a Customer Relations Representative with David Church - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this position. You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date client records, ensuring seamless communication and service delivery.
  • Collaborate with other departments to develop and implement customer retention strategies.
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
Requirements
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Experience in customer service, preferably in the insurance industry.
  • Ability to handle high-stress situations calmly and professionally.
  • Bilingual Spanish is a plus, but not required.


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