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Dealer Relationship Manager

2 months ago

Hartford, Connecticut, United States Stellantis Financial Services US Full time
Job Title: Dealer Relationship Manager

Stellantis Financial Services (SFS) is a leading captive finance company for one of the world's top automakers. We're seeking a highly skilled Dealer Relationship Manager to join our team and contribute to our mission of enhancing customer experience.

Job Summary:

The Dealer Relationship Manager will be responsible for managing a designated territory of Stellantis OEM automobile dealerships to achieve desired product penetration of indirect auto finance retail installment and lease contracts, commercial fleet accounts, and floor plan opportunities in line with corporate objectives.

Key Responsibilities:
  • Serve as the primary point of contact for dealer relationship matters, including retail consumer indirect finance, leasing, floor plan lead generation, and small business fleet development lead generation.
  • Develop and conduct effective training to achieve target application and contract volume penetration objectives through SFS OEM dealerships.
  • Ensure the SFS relationship adds value to the dealership by supporting their goals and objectives, as well as those of SFS.
  • Conduct training on SFS credit guidelines with dealership sales managers and finance managers to maximize production.
  • Maintain production through establishing relationships with existing dealership personnel and developing new relationships.
  • Develop collaborative working relationships with the credit and funding departments to achieve desired volume and customer satisfaction levels.
  • Work with loan officers and funders to assist dealerships in resolving problems with contracts received in-house.
  • Communicate frequently with management to keep them informed of progress within the territory.
  • Analyze available data to identify challenges and trends within assigned markets.
  • Prepare weekly itineraries, call reports, and mileage logs to maximize production, sales, and service responsibilities.
  • Participate in weekly sales roundtable conference calls with regional team members and attend ad-hoc calls and meetings as required.
  • Submit expense reports and mileage logs in a timely manner to management.
Qualifications and Competencies:

To perform this job successfully, an individual must possess the following qualifications and competencies:

  • Minimum 3 years' experience as a Dealer Relationship Manager for an indirect auto finance company in a successful production environment.
  • High school diploma or general education degree (GED).
  • Proven experience in sales, with a track record of meeting or exceeding sales targets.
  • Excellent communication and interpersonal abilities.
  • In-depth knowledge of sales principles and practices.
  • Ability to analyze data and trends to inform strategic decisions.
Preferred Qualifications:

The following qualifications are preferred:

  • Previous experience as a sales representative in a captive finance environment.
  • Overtime required - N/A.
  • Travel 25-50%.
  • Must live within a reasonable distance to the Hartford, CT market.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to work remotely from a corporate or home office as well as manage a field presence to maintain a larger number of dealership prospects and existing customer base. Employee may be required to conduct overnight travel to meet the demands of their dealer base. Employee will be required to report to a Director of Sales in a collaborative manner to keep them informed of all developments within the market.