Help Desk Technician

2 weeks ago


Roseville, United States Gainwell Technologies Full time
About the Role

We are seeking a highly skilled and motivated Help Desk Technician to join our team at Gainwell Technologies. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior technicians.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Escalate complex problems to senior technicians as needed
  • Document and track technical issues and resolutions
  • Collaborate with other teams to resolve technical issues
Requirements
  • High school diploma or equivalent required
  • 2+ years of technical support experience required
  • Excellent communication and problem-solving skills required
  • Ability to work in a fast-paced environment required
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and certification programs.


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