Front Desk Representative

2 days ago

Roseville, United States Fairfield Inn Roseville Full time
Job Title: Front Desk Agent

Join our team as a Front Desk Agent at Fairfield Roseville, where you will be responsible for providing exceptional service to our guests during their stay.

Responsibilities:
  • Answer guest inquiries regarding restaurants, transportation, and entertainment options.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions.
  • Be familiar with in-house groups and closed-out dates.
  • Obtain necessary information when taking room reservations and follow rate-quoting scenarios.
  • Be familiar with hospitality terminology and emergency procedures.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • High School diploma or equivalent is required.
  • Computer experience is required.
  • Customer Service experience is preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Effectively communicate verbally and written with all levels of employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations.
  • Maximize efforts towards productivity and identify problem areas.
  • Must be effective in handling problems and anticipating guest or operational needs.
  • Perform other duties as requested by management.

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