Front Desk Agent

2 weeks ago

Roseville, United States Arbor Lodging Management Full time

Job Type

Part-time

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.

Summary:

The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.

Duties & Responsibilities:

  • Greet and register guests in a friendly manner
  • Assist in taking reservations, pre-registrations, and room blocking
  • Assist large groups upon arrival
  • Assist guests in finding dining, shopping, and other "hidden gems" nearby
  • Be the first to handle and resolve guest issues
  • Process payments according to procedure
  • Upsell additional facilities and services
  • Performs all check-out tasks
  • Ensure all cash, checks, and credit card balances at the end of each shift
  • Answer questions and cater to any guests needs
  • Communicate internally with other departments when necessary to resolve a guest concern or request
  • Additional tasks may be assigned at any given time
Requirements

Qualifications:
  • High school Diploma or equivalent
  • Hotel Front Desk experience preferred
  • Experience with hotel reservations software
  • Experience with Microsoft Windows
  • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
  • Positive, upbeat demeanor
  • Excellent communication and organizational skills
  • Team-oriented
  • Ability to stand for 8 hours at a time
  • Ability to lift 20 lbs. on occasion
Benefits:
  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available
Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.


Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Salary Description

$16-$17/hr

  • Front Desk Agent

    2 weeks ago

    Roseville, California, United States Arbor Lodging Management Full time

    **Job Title:** Front Desk Agent**Job Summary:** Arbor Lodging Management is seeking a Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.**Responsibilities:**Greet and register guests in a friendly and professional manner.Assist...

  • Front Desk Agent

    4 months ago

    Roseville, United States Arbor Lodging Management Full time

    ** Front Desk Agent - FULL TIME** **Job Category****:** Front Desk **Requisition Number****:** FRONT002072 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for...

  • Full Time Front Desk Agent

    3 months ago

    Roseville, United States Arbor Lodging Management Full time

    ** Full Time Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01285 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott,...

  • Front Desk Agent

    3 months ago

    Roseville, United States Arbor Lodging Management Full time

    ** Front Desk Agent - PART-TIME** **Job Category****:** Front Desk **Requisition Number****:** FRONT002073 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for...

  • Front Desk Representative

    3 weeks ago

    Roseville, United States Arbor Lodging Management Full time

    Job Title: Front Desk AgentArbor Lodging Management is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, handling room assignments, and resolving any issues that may arise during a guest's stay.Key Responsibilities:Greet and register guests...

  • Front Desk Representative

    3 weeks ago

    Roseville, United States Fairfield Inn Roseville Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Roseville. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Representative

    4 weeks ago

    Roseville, California, United States Arbor Lodging Management Full time

    Front Desk Agent OpportunityArbor Lodging Management is seeking a skilled Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service, handling reservations and room assignments, and ensuring a seamless check-in and check-out experience.Key Responsibilities:Greet and register...

  • Front Desk Representative

    4 weeks ago

    Roseville, California, United States Arbor Lodging Management Full time

    Front Desk Agent OpportunityArbor Lodging Management is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Greet and register guests in a warm and welcoming...

  • Front Desk Representative

    4 weeks ago

    Roseville, United States Fairfield Inn Roseville Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Roseville. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Representative

    2 days ago

    Roseville, United States Fairfield Inn Roseville Full time

    Job Title: Front Desk AgentJoin our team as a Front Desk Agent at Fairfield Roseville, where you will be responsible for providing exceptional service to our guests during their stay.Responsibilities:Answer guest inquiries regarding restaurants, transportation, and entertainment options.Follow all cash handling and credit policies.Be aware of all rates,...

  • Front Desk Agent

    3 days ago

    Roseville, United States Fairfield Inn Roseville Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Associate

    4 weeks ago

    Roseville, California, United States Miindia Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Miindia. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and ensuring a smooth and efficient check-in and check-out process.**Key Responsibilities:**Assist guests with making...

  • Front Desk Ambassador

    3 weeks ago

    Roseville, California, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...

  • Front Desk Ambassador

    4 weeks ago

    Roseville, California, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...

  • Front Desk Representative

    1 week ago

    Roseville, Michigan, United States Henry Ford Health System Full time

    Job Summary: We are seeking a highly organized and detail-oriented Front Desk Clerk to join our Cardiology team at Henry Ford Health System. As a Front Desk Clerk, you will provide exceptional customer service to patients and visitors, ensuring a positive experience in our medical setting. **Key Responsibilities:** • Greet patients and visitors, check...

  • Front Desk Coordinator

    4 weeks ago

    Roseville, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the professional services industry, located in Roseville, California, offering a contract to hire employment opportunity for a Front Desk Coordinator. As a Front Desk Coordinator, you will be the face of our organization, ensuring a welcoming environment for clients, vendors, and visitors while maintaining the overall...

  • Front Desk Representative

    3 weeks ago

    Roseville, California, United States dandbcareers Full time

    Job Title: Front Desk/HostWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk/Host at Dave & Buster's. As a key member of our team, you will be responsible for delivering exceptional Guest service, ensuring a positive and welcoming atmosphere for all visitors.Key Responsibilities:Provide Exceptional Guest...

  • Front Desk Ambassador

    4 weeks ago

    Roseville, California, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...

  • Front Desk Representative

    2 weeks ago

    Roseville, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our Cardiology team at Henry Ford Health System. As a Front Desk Clerk, you will provide exceptional customer service to patients and visitors, ensuring a positive experience in our medical setting.Key ResponsibilitiesGreet patients and visitors, check patients in and...

  • Front Desk Representative

    2 weeks ago

    Roseville, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our Cardiology team at Henry Ford Health System. As a Front Desk Clerk, you will provide exceptional customer service to patients and visitors, ensuring a positive experience in our medical setting.Key ResponsibilitiesGreet patients and visitors, check patients in and...