Help Desk Support Specialist
4 weeks ago
We are seeking a skilled Help Desk Technician to join our team at Gainwell Technologies. As a Help Desk Technician, you will play a critical role in providing technical support to our clients, ensuring their systems and applications are running smoothly.
Key Responsibilities- Provide exceptional customer service, responding to initial calls, voicemails, and emails in a timely and professional manner.
- Dispatch Remote Maintenance Hardware Technicians as needed for on-site services to users.
- Escalate Cases to Incidents and assign them to the appropriate group for review and resolution.
- Assign Tasks to Level 3 based as needed for Incidents which require a higher level of support.
- Associate Incident tickets to Problem tickets.
- Track the resolution of service requests and provide resolution information to the user.
- Provide Level 2 support for Local Equipment and Remote Maintenance related service requests and application related questions/concerns such as password resets and other remedies documented in the knowledge base.
- Escalate service requests which do not meet the above criteria to Level 3 support.
- High school diploma or G.E.D.
- Two or more years of technical training preferred.
- Four or more years of customer support experience.
- Experience working with company products and operating systems.
- Experience with solving computer-related problems.
- Experience working with company escalation policies.
Gainwell Technologies offers a hybrid work environment, with a mix of remote and in-office work. We provide a comprehensive benefits package, including a generous vacation policy, educational assistance, and opportunities for career growth and development.
-
Help Desk Specialist
2 weeks ago
Roseville, United States Gainwell Technologies Full timeGainwell Technologies is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will play a critical role in providing technical support to our clients, ensuring their systems and applications are running smoothly.Your Key ResponsibilitiesProvide exceptional customer service, responding to user inquiries and resolving...
-
Help Desk Technician
2 weeks ago
Roseville, United States Gainwell Technologies Full timeAbout the RoleWe are seeking a highly skilled and motivated Help Desk Technician to join our team at Gainwell Technologies. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide...
-
Help Desk Analyst
4 days ago
Roseville, United States Pediatric Home Service Full timePediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work. Position: Help Desk Analyst Location:...
-
Administrative Support Specialist
3 weeks ago
Roseville, California, United States Pacific Staffing Employment Specialist Full timePart Time Administrative Assistant OpportunityWe are seeking a highly organized and detail-oriented Part Time Administrative Assistant to join our team at Pacific Staffing Employment Specialist. As a key member of our department, you will provide administrative support to our busy team, ensuring seamless day-to-day operations.Key Responsibilities:Provide...
-
IT Support Specialist
3 weeks ago
Roseville, California, United States GroupA Full timeIT Support SpecialistWe are seeking a skilled IT Support Specialist to provide technical assistance to our employees in Roseville, CA. As a key member of our team, you will be responsible for resolving technical issues, managing upgrades, and assisting with user installations.Key Responsibilities:Act as a primary point of contact for vendor software like...
-
Information Technology Support Specialist
2 weeks ago
Roseville, United States Group A LLC Full timeWe are seeking an IT Support Specialist to join our team in Roseville, CA. In this role, you will provide essential support for workstations, software, network devices, phones, information systems, and video conferencing equipment for both on-site and remote employees. You will resolve technical issues, manage upgrades, and assist with user...
-
Information Technology Support Specialist
3 weeks ago
Roseville, United States Group A LLC Full timeWe are seeking an IT Support Specialist to join our team in Roseville, CA. In this role, you will provide essential support for workstations, software, network devices, phones, information systems, and video conferencing equipment for both on-site and remote employees. You will resolve technical issues, manage upgrades, and assist with user installations. ...
-
Information Technology Support Specialist
3 weeks ago
roseville, United States GroupA Full timeWe are seeking an IT Support Specialist to join our team in Roseville, CA. In this role, you will provide essential support for workstations, software, network devices, phones, information systems, and video conferencing equipment for both on-site and remote employees. You will resolve technical issues, manage upgrades, and assist with user...
-
Information Technology Support Specialist
3 weeks ago
Roseville, United States GroupA Full timeWe are seeking an IT Support Specialist to join our team in Roseville, CA. In this role, you will provide essential support for workstations, software, network devices, phones, information systems, and video conferencing equipment for both on-site and remote employees. You will resolve technical issues, manage upgrades, and assist with user...
-
Information Technology Support Specialist
3 weeks ago
Roseville, United States GroupA Full timeWe are seeking an IT Support Specialist to join our team in Roseville, CA. In this role, you will provide essential support for workstations, software, network devices, phones, information systems, and video conferencing equipment for both on-site and remote employees. You will resolve technical issues, manage upgrades, and assist with user...
-
Employment Support Specialist
2 months ago
Roseville, United States TSE, Inc. Full timeMake a Difference in the Lives of Others as an Employment Support Specialist TSE, Inc. is seeking dedicated and compassionate individuals to join our team as Employment Support Specialists. In this rewarding role, you will play a vital part in empowering adults with developmental disabilities to achieve their employment goals and lead fulfilling...
-
Direct Support Professional
4 weeks ago
Roseville, United States Help at Home Full timeHelp at Home is hiring caregivers in your community TODAY! Starting pay up to $16 an hour! Must be available on weekdays from 3 p.m. - 9 p.m. Offering weekly pay! Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in...
-
IT Support Specialist
2 weeks ago
Roseville, California, United States River City Staffing Group Full timeIT Support SpecialistRiver City Staffing Group is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support for workstations, software, network devices, phones, and information systems. This includes resolving technical problems, managing upgrades and user installations, and...
-
Front Desk Agent
5 months ago
Roseville, United States Arbor Lodging Management Full time** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01158 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
-
Front Desk Representative
2 days ago
Roseville, United States Fairfield Inn Roseville Full timeJob Title: Front Desk AgentJoin our team as a Front Desk Agent at Fairfield Roseville, where you will be responsible for providing exceptional service to our guests during their stay.Responsibilities:Answer guest inquiries regarding restaurants, transportation, and entertainment options.Follow all cash handling and credit policies.Be aware of all rates,...
-
Front Desk Representative
4 weeks ago
Roseville, California, United States Arbor Lodging Management Full timeFront Desk Agent OpportunityArbor Lodging Management is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Greet and register guests in a warm and welcoming...
-
Front Desk Representative
4 weeks ago
Roseville, California, United States Arbor Lodging Management Full timeFront Desk Agent OpportunityArbor Lodging Management is seeking a skilled Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service, handling reservations and room assignments, and ensuring a seamless check-in and check-out experience.Key Responsibilities:Greet and register...
-
Administrative Support Specialist
4 weeks ago
Roseville, California, United States Quinn Covarrubias Full timeThe ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take initiative and meet tight deadlines will ensure your success in this multi-faceted role.Key Responsibilities:Front Desk Operations: Greet visitors, manage incoming mail and deliveries,...
-
Front Desk Representative
1 week ago
Roseville, Michigan, United States Henry Ford Health System Full timeJob Summary: We are seeking a highly organized and detail-oriented Front Desk Clerk to join our Cardiology team at Henry Ford Health System. As a Front Desk Clerk, you will provide exceptional customer service to patients and visitors, ensuring a positive experience in our medical setting. **Key Responsibilities:** • Greet patients and visitors, check...
-
Front Desk Coordinator
4 weeks ago
Roseville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in the professional services industry, located in Roseville, California, offering a contract to hire employment opportunity for a Front Desk Coordinator. As a Front Desk Coordinator, you will be the face of our organization, ensuring a welcoming environment for clients, vendors, and visitors while maintaining the overall...