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Customer Service Specialist

2 months ago

Long Beach, California, United States HRO Inc Full time

Immediate Opening: HRO Inc is seeking a full-time Customer Support Representative to join our team.

POSITION OVERVIEW:

The Customer Support Representative serves as the primary point of contact for clients within a specific region. This role demands a self-sufficient individual who can operate with minimal oversight while ensuring prompt availability, professionalism, and adherence to compliance protocols when engaging with customers.

Success in this role hinges on exceptional reliability, effective communication, and a proactive approach to problem-solving. The ideal candidate will possess strong interpersonal skills, adept listening abilities, and the capacity to manage multiple tasks efficiently while maintaining a service-oriented mindset.

KEY RESPONSIBILITIES:

  • Maintain communication with all stakeholders regarding the status of ongoing issues, collaborating closely with escalation teams to document and monitor deviations from standard procedures, ultimately establishing a repository of best practices.
  • Resolve issues effectively: A significant aspect of nurturing relationships with current clients involves adept problem-solving by the Customer Support Representative.
  • Ensure timely responses: The Customer Support Representative will deliver prompt and efficient support via telephone and chat, acting as the primary contact for clients from issue identification through to resolution whenever feasible.
REQUIREMENTS:
  • High School Diploma or GED is mandatory; a college degree or equivalent experience is preferred.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Exceptional verbal and written communication skills, especially in phone and email interactions.
  • Strong communication capabilities coupled with basic computer proficiency.