Head of Guest Services Operations
5 days ago
About the JobWe're seeking an ambitious and detail-oriented individual to fill the role of Executive Director of Cleanliness and Hospitality. In this position, you will be responsible for overseeing housekeeping operations, managing staff, and maintaining exceptional standards of cleanliness and customer satisfaction.
About Our Hotel's Vision
At Hampton Inn Warner Robins, we aim to provide unparalleled service to our guests. We believe in fostering a culture that empowers our team members to consistently demonstrate the spirit of hospitality.
Key Responsibilities:
- Lead and develop a high-performing housekeeping team to meet hotel standards
- Implement effective housekeeping strategies to enhance guest experiences
- Maintain accurate records of daily operations, staff performance, and equipment maintenance
- Collaborate with other departments to ensure seamless guest interactions
- Identify opportunities for process improvements and implement changes as needed
Requirements:
- A high school diploma or equivalent is required
- 3+ years of experience in housekeeping management, preferably in a supervisory role
- Demonstrated expertise in EVS, guest services, and hospitality
- Excellent leadership, communication, and problem-solving skills
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