LPN Referral Coordinator
6 days ago
At Patriot Hospice, we are seeking a skilled LPN/Referral Coordinator to join our team. As a key member of our admissions team, you will play a critical role in ensuring the smooth referral process for our patients.
Key Responsibilities:
- Coordinate and maintain ongoing tracking and documentation of referrals and admissions for Hospice and Palliative services.
- Receive and document patient referrals, following the referral process to determine admission criteria.
- Collaborate with patients, families, Medical Directors, and Admission Teams to initiate the admission process through timely and professional communication.
- Ensure complete and accurate registration, including patient demographic and current insurance information.
- Assemble information concerning patient's clinical background and referral needs, providing appropriate clinical information to specialists and physicians as needed.
- Present necessary medical information, such as history, diagnosis, and prognosis, to maximize reimbursement to the company.
- Review details and expectations about the referral with patients as needed.
- Assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers.
- Coordinate admission nurse assignment with Area Manager (Lead Nurse).
- Conduct educational visits/calls whenever needed.
- Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.
- Ensure that referrals are addressed in a timely manner, including after hours and weekends as needed.
- Maintain referral log and area census spreadsheet.
- Coordinate Palliative/Physician Services referrals.
- Request Medical records and ensure all paperwork is completed, including insurance information.
- Forward referral information to appropriate Palliative staff member.
Requirements:
- Must have at minimum an LPN license.
- Must have 3-5 years of experience.
- Must have hospice or hospital experience.
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