Senior Product Manager, Amazon Business CS, Technology Expert

7 days ago


Nashville, Tennessee, United States Amazon Full time
About the Role

Amazon Business is one of Amazon's fastest-growing initiatives, providing business customers with the pricing, selection, and convenience of Amazon, with features and benefits designed for businesses of all sizes.

We are obsessed with our customers, and in Amazon Business Customer Support (ABCS), we make their experience delightful. We identify and drive business-centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation.

We're making history, and the good news is that we've only just begun.

Key Responsibilities
  • Own, define, and drive the customer working backwards strategy, tenets, long-term goals, and artifacts, including customer and stakeholder feedback, impact analysis, and business metrics to inform direction.
  • Define product vision, including future roadmap, investment, innovation, and experimentation.
  • Work with technology teams to align development with the product roadmap.
  • Own the GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans. Assess and make tradeoffs based on customer requirements and QA/testing of the product.
  • Use voice of the customer mechanisms to glean customer needs that can be uniquely met by Amazon Business. Work backwards from the customer to create compelling proposals for new service offerings for customers of all sizes, globally, and present these ideas to senior leadership.
  • Lead product operations, including monitoring and response to customer and stakeholder feedback, continuous product improvement, and business growth.
  • Lead interaction with cross-functional teams, including working closely with engineering, program management, operations, finance, and executive leadership. Ensure key information cascades consistently and smoothly across stakeholder organizations.
  • Create clear engineering-ready documents to build new support experiences and improvements to existing ones.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit



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