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Branch Operations Leader

2 months ago

Oakland, California, United States UNIFY Talent Acquisition Full time
Position Overview

As a Branch Operations Leader at UNIFY,

you will play a crucial role in assisting our credit union members in protecting their financial resources.

Your contributions are vital to the overall success of our team and the experience of our members.

At UNIFY, our members come first. Unlike traditional financial institutions, we prioritize member service over profit margins.

The Branch Operations Leader collaborates closely with their team to ensure members receive the support and guidance they need.

Key Responsibilities:

  • Drive business growth by launching promotions, training staff to achieve targets, attracting new clients, and organizing special events.
  • Adapt to changes within the branch and the organization with a proactive mindset.
  • Conduct team meetings and individual sessions for staff development and training.
  • Provide mentorship through direct observation and feedback to enhance sales conversations.
  • Address member inquiries regarding their financial products (checking, savings, loans, etc.).
  • Offer solutions based on available resources and training.
  • Assist the team during peak operational hours.

What We Offer:

  • Competitive compensation of $45.46 per hour.
  • Comprehensive training to prepare you for success.
  • A leadership team dedicated to fostering growth, motivation, and a positive workplace.
  • A culture that values inclusivity, belonging, and fairness.
  • Health benefits, paid time off, tuition reimbursement, 401K, and wellness incentives.
  • Additional pay differentials for bilingual skills and weekend shifts, where applicable.

What We Seek:

  • A genuine passion for assisting others and an empathetic approach to the needs of team members and clients.
  • A strong desire for personal and professional growth.
  • The ability to cultivate relationships with credit union members and colleagues.
  • A willingness to engage actively in management duties.
  • Flexibility to adapt to changing tasks and environments.
  • A high school diploma or equivalent; a bachelor's degree is preferred.
  • A minimum of five years of relevant branch management experience in a financial setting.

______________________________________________________________________________________

Company Overview:

UNIFY Financial Credit Union is recognized as one of the nation's top 100 credit unions, known for its financial stability and growth-oriented approach. We are rapidly expanding to serve our growing member base. At UNIFY, we work collaboratively towards a shared goal of delivering exceptional service to our members. We foster a culture where your ideas, growth, and contributions are valued.

Position Summary:

Oversee, direct, and manage the operational activities and personnel of the branch to ensure comprehensive financial oversight, profitability, and accountability across all operational aspects. Manage a branch with a team of seven or fewer members.

Key Duties:

  • Supervise branch staff, including Teller, New Accounts, and Lending functions, ensuring adherence to policies and security measures.
  • Ensure compliance with established operating policies and procedures, providing updates to staff as necessary.
  • Assist in setting branch goals and sales targets, ensuring team accountability for achieving objectives and delivering superior service.
  • Resolve operational issues related to members and team members.
  • Promote positive member relations by engaging with sponsor employer groups and fostering relationships through cross-selling.
  • Maintain open communication with the Regional Branch Manager and other departments.
  • Participate in management meetings and contribute to the development of Credit Union policies and initiatives.
  • Ensure satisfactory branch audits and compliance with security and operational processes.
  • Oversee balancing activities and maintain control of security measures.
  • Ensure branch facilities and equipment are maintained and ready for member service.
  • Conduct regular branch meetings to communicate updates and new initiatives.
  • Manage staffing needs, performance evaluations, training, and development plans.
  • Ensure compliance with UNIFY Financial Credit Union service standards and regulatory requirements.
  • Perform additional duties as assigned.

Qualifications:

  • A high school diploma or equivalent is required; a bachelor's degree is preferred, along with a minimum of six years of relevant branch management experience.
  • Thorough knowledge of credit union services, products, and lending procedures is essential.
  • Strong communication skills, both verbal and written, with proficiency in Microsoft Word and Excel.

Experience the UNIFY Difference

At UNIFY, we value each team member as a vital contributor. Through teamwork, we strive to create a positive and rewarding work environment that fosters success and growth. UNIFY offers a workplace that encourages learning, development, and the opportunity for team members to challenge themselves.

Comprehensive Compensation and Benefits Package Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
Flexible Spending Accounts for dependent and medical care
Paid vacation, sick leave, personal days, and holidays
401(K) Plan with employer matching
Education reimbursement for approved programs
UNIFY banking privileges for employees and their families

*All programs are subject to review and change.

UNIFY is proud to be a drug-free workplace and an equal opportunity employer, including individuals with disabilities and veterans.