Service Appraisal Coordinator

24 hours ago


Carol Stream, Illinois, United States Hawk Ford of Carol Stream Full time
About Hawk Ford of Carol Stream

Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement.

Job Summary

We are seeking an experienced, professional, and motivated Service Appraisal Coordinator to join our team. The ideal candidate will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.

Responsibilities
  • Conduct Business in a Variety of Methods: Conduct business in a variety of traditional and non-traditional methods, such as in-person appointments and other sales-related activities.
  • Answer Incoming Sales Calls: Answer incoming sales calls with the objective of setting up an appointment.
  • Monitor and Contact Internet Leads: Monitor and contact internet leads from our website, dealer, manufacturer, and third-party sites.
  • Determine Customer Vehicle Needs: Determine each customer's vehicle needs by answering questions and listening.
  • Set and Confirm Appointments: Set and confirm appointments, follow up for each shown or missed appointment.
  • Maintain Accurate and Update Website Information: Maintain accurate and update website, specials, current incentives, etc.
Requirements
  • Superior Communication and Customer Service Skills: Superior communication and customer service skills.
  • Excellent Phone and Follow-Through Skills: Excellent phone and follow-through skills.
  • Ability to Maintain a Positive Attitude: Ability to maintain a positive, can-do attitude.
  • Professional Appearance and Communications Skills: Professional appearance and communications skills.
Benefits
  • Medical Plans: Medical plans.
  • Dental Plans: Dental plans.
  • Vision: Vision.
  • Life Insurance Paid by Employer: Life insurance paid by employer.
  • 401k Retirement Plan & Employer Match: 401k retirement plan & employer match.
  • Paid Vacation: Paid vacation.
  • Paid Personal Days: Paid personal days.
  • Paid Holidays: Paid holidays.
  • Employee Assistance Program (Family): Employee assistance program (family).


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