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Assistant Restaurant Manager

2 months ago

Carol Stream, Illinois, United States ROSATIS PIZZA Full time
Job Summary:

To succeed as an Assistant Manager at Rosati's Pizza, you must be self-motivated, friendly, and responsible with strong leadership qualities as well as a sense of humility and a willingness to roll up your sleeves to assist your staff whenever needed.

Key Responsibilities:
  • Coordinate Daily Restaurant Operations: Ensure efficient front and back of the house restaurant operations, maintaining high production, productivity, quality, and customer service standards.
  • Deliver Superior Service: Maximize customer satisfaction by providing exceptional service and responding efficiently and accurately to customer complaints.
  • Shift Organization and Supervision: Organize and supervise shifts, ensuring seamless execution of daily tasks and responsibilities.
  • Staff Performance Appraisal: Appraise staff performance and provide feedback to improve productivity and overall performance.
  • Brand Promotion: Promote the Rosati's Pizza brand in the local community through word-of-mouth and events.
  • Training and Development: Train new and current employees on proper customer service practices and implement policies and protocols that will maintain future restaurant operations.
Qualifications:
  • Proven Customer Service Experience: Proven customer service experience as a manager, with a strong track record of delivering exceptional service.
  • Food and Beverage Knowledge: Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and staff.
  • Leadership and Communication Skills: Strong leadership, communication, motivational, and people skills, with the ability to motivate staff in a positive and creative manner.
  • Financial Management Skills: Acute financial management skills, with the ability to manage restaurant finances effectively.
  • Commitment to Improvement: Commitment to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development.
Benefits and Perks:
  • Competitive Hourly Wages: Competitive hourly wages and paid training with pay bump after training is complete.
  • Friendly Work Environment: Friendly, team-oriented environment, with opportunities for growth and development.
  • Excellent Growth Opportunities: Excellent growth opportunities, with a commitment to promoting from within.