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Service Advisor

2 months ago

Wilmington, Delaware, United States Atlantic, Hall, and Russel Full time
Job Title: Service Advisor

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Atlantic, Hall, and Russell. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling and managing service appointments, and addressing customer complaints.

Key Responsibilities:

  • Provide industry-leading customer service, ensuring customer satisfaction and loyalty.
  • Schedule and manage service appointments, including estimates and repairs.
  • Address and resolve customer complaints in a professional and timely manner.
  • Work closely with the service team to ensure seamless communication and efficient service delivery.
  • Stay up-to-date with manufacturer's warranty specifications and industry best practices.

Requirements:

  • Prior experience in automotive service writing, with a focus on luxury line service.
  • Working knowledge of basic car functions, characteristics, and operations.
  • Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedural manuals.
  • Basic MS Office knowledge, including computer software, internet proficiency, and general mathematical skills.

What We Offer:

  • A competitive compensation package with unlimited earning potential.
  • A positive, success-driven work environment with opportunities for career advancement.
  • Training and mentoring opportunities to help you grow and develop in your role.
  • A comprehensive benefits package, including health and financial benefits.