Senior Business Researcher

4 weeks ago

Wilmington, Delaware, United States Forbes Advisor Full time
Job Title: Senior Business Researcher

About the Role:

We are seeking a highly skilled Senior Business Researcher to join our team at Forbes Advisor. As a Senior Business Researcher, you will play a critical role in helping us gather real-time, accurate pricing and feature data from various companies across multiple industries.

Key Responsibilities:

- Manage a small team of phone researchers based in the Philippines who will be conducting day-to-day research outreach
- Establish best practices, processes and ways of working for the phone research team to adopt to source accurate and consistent research data
- Conduct your own outbound phone and email research to gather pricing, features, and service offerings from companies in various sectors across financial services, SMB, legal services, home improvement and others
- Pose as a business representative or broker (mystery shop) to collect real-time data, ensuring pricing and feature information is comprehensive and accurately reflects various business sizes and needs
- Create scripts to use for different situations in order to ensure a consistent approach
- Compile and categorize the data collected, ensuring it's delivered in a clear, structured format for use in Forbes Advisor content and comparison tools
- Collaborate with the Data Research and Editorial teams to provide the data needed for in-depth product reviews, buyer's guides, and best-of rankings
- Develop and maintain a consistent approach to gathering and recording data from different vendors to ensure comparisons are accurate and methodologically sound
- Identify trends, discrepancies, or patterns in pricing and features across different vendors and industries
- Liaise with the Editorial team to communicate findings, raise questions about any gaps or discrepancies, and ensure data meets certain standards and practices to ensure a more scientific approach to data collection via phone surveys
- Handle follow-up inquiries or communication with vendors to clarify or update information as necessary

Requirements:

- 5+ years of experience in phone research, data collection, mystery shopping, market research, or other phone-based outreach roles
- Experience of managing small sized research teams of 5 - 10 operatives
- Strong communication skills with the ability to ask targeted, clear questions and elicit detailed information during phone calls
- Ability to handle conversations professionally while posing as a business representative or broker to collect accurate data
- A knack for problem-solving and thinking on your feet, especially when faced with resistance or incomplete information from vendors
- Meticulous attention to detail and data accuracy, ensuring the collected data is reliable, verifiable, and formatted correctly
- Self-starter with the ability to manage and organize your time effectively while working in a remote, fast-paced environment
- Experience working with Google Sheets/Excel or data management software to record and categorize data
- Familiarity with business products and services such as HR software, payroll solutions, home improvement, legal services, insurance, and loans is a plus but not required
- Ability to work collaboratively with data researchers and editors while maintaining independence in day-to-day tasks

Desired Skills:

- Previous experience in market research, content research, or data gathering in fields such as financial products, business services, health products, or software
- Experience conducting research on behalf of third parties is highly preferred
- Strong organizational skills with the ability to manage multiple inquiries and vendors at once, ensuring deadlines are met
- Experience working in a remote team environment with strong communication and reporting skills

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