Customer Service Representative

5 days ago


Cary North Carolina, United States Lowes Foods Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Lowes Foods. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless checkout experience for our guests.

Key Responsibilities
  • Sales and Cash Handling: Prepare weekly cash reports, maintain sales-related information, process invoices and transfers, and handle beer/wine payments.
  • Cash Related Activities: Prepare bank deposits, handle and oversee activities to support cashiers, handle payroll check approval/cashing, and ensure accurate daily cash counts.
  • Cash Office Security: Ensure the security of the cash office and store funds, maintain accountability standards of cashier tills, and maintain supplies needed for the front end and cash office.
  • Cashier/Guest Service Clerk Performance Reports: Monitor and analyze the Operator Activity Report, perform surprise cashier till audits, detail tape audits, and accuracy checks, and maintain daily front-end schedules.
  • Guest Orders: Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
Requirements
  • Personality: Friendly, outgoing personality with excellent communication and guest service skills.
  • Work Experience: Ability to work well with others, supervise people, and train and develop team members.
  • Physical Demands: Ability to lift 25 lbs. occasionally and 15 lbs. constantly, stand for extended periods of time, and work well with computers.
  • Education: High school diploma or equivalent required.


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