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Healthcare Customer Service Representative
2 months ago
Overview:
At Select Physical Therapy, we prioritize an outstanding experience for our patients from the moment they arrive at our facility.
Your role at the front desk will involve acting as a patient advocate, engaging with individuals through various communication channels, processing patient payments, and utilizing multiple software applications.
Your contributions will significantly enhance every patient's care experience, even before they enter the treatment area.Schedule:
Type of Employment:
Fulltime
Hours:
Weekdays (Varies - 2 evenings until 6pm)
Salary:
Starting at $16/hour (Pending experience)
Key Responsibilities:
We are looking for candidates who are adaptable, patient-focused, excellent communicators, detail-oriented, and collaborative team members.
In this position, typical responsibilities include:
Welcoming new and returning patients upon arrival, registering new patients, and providing information regarding their visit
Coordinating patient appointments in person or via phone
Maintaining regular communication with various stakeholders, including attorney offices, insurance providers, translation services, operational leaders, and business development teams
Collecting co-pays from patients, managing payer approvals, and conducting insurance authorizations and verifications
Providing patients with relevant information about their upcoming appointments during checkout
Responding to inquiries from patients, providers, and colleagues
Qualifications:
Minimum
Qualifications:
High School diploma/GED required
Preferred
Qualifications:
Experience in Insurance Verification
One year of experience in a medical office setting
Physical Requirements:
Ability to walk, stand, bend, and reach consistently throughout a workday
Manual dexterity to enable typing (including 10-key) throughout a workday
Ability to lift up to 25lbs safely from ground to waist using proper techniques
Ability to carry office supplies weighing up to 10lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize individuals, and comprehend written instructions
Ability to communicate effectively to understand and provide directions
Additional Information:
Select Physical Therapy is dedicated to fostering a diverse workforce at all levels and is an equal-opportunity employer.
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
