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Customer Service Representative

2 months ago


Cary, United States Procom Full time
Job Title Intro
Customer Service Representative

We're seeking an experienced Customer Service Representative to support our sales, promotions, installations, and communications efforts while maintaining excellent customer relations.

Job Title Details:
Key Responsibilities:
- Provide customer service for sales, promotions, installations, and communications
- Resolve customer claims and complaints fairly and effectively, adhering to consumer laws
- Develop organization-wide initiatives to inform and educate customers proactively
- Create improvement plans based on customer survey results

Job Title Mandatory Skills
- Minimum 2 years of customer service experience
- Knowledge acquired through experience, specialized education, or training
- Basic understanding of customer service work routines and procedures
- Ability to follow clearly defined procedures and guidelines

Job Title Desired Skills
- Detail-oriented
- Customer-focused
- Thrive in a structured environment
- Excellent communication skills
- Proficiency in teamwork and problem-solving

Job Title Start Date

Anticipated Start Date: 9/16

Term: 12 months

Working hours/Hour Per Day: 8:00am to 5:00pm

Job Title Location
Location: 3909 Three Oaks Rd Illinois, Cary

This position is Hybrid.

Keywords: Accessible, Teamwork, Problem-Solving, Communication.