Per Diem Patient Care Coordinator

4 days ago

Brewer, Maine, United States UnitedHealth Group Full time
Opportunities at UnitedHealth Group

We are a statewide health care system in Maine, working to personalize and streamline health care for our communities. Our mission is to help people live healthier lives and make the health system work better for everyone.

Job Summary

This per diem position requires excellent customer service and attention to detail. As a Pre-Registration Representative, you will be responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service.

Responsibilities
  • Provide exceptional customer service to patients, providers, and other departments over the phone or in person
  • Collect and verify patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
  • Engage other departments to assist with patient questions or needs
  • Facilitate conversations with patients to provide benefit information and collect copays or other patient liabilities due, prior to service
  • Monitor department service level, abandonment rates, and other measurable data, and contribute to the overall metrics
  • Meet or exceed department defined productivity and audit goals, and uphold all department policies and procedures
  • Escalate outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on-time starts
  • Verify insurance coverage and benefits, updating the encounter appropriately
Requirements
  • High School Diploma / GED (or higher)
  • 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
  • Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • 18 years of age or older
  • Ability to work on a per diem basis between the hours of 7:00am-5:30pm Mon-Fri
  • Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
Preferred Qualifications
  • 1+ years of registration experience in a hospital or medical setting
  • Understanding of medical terminology
  • Working knowledge of insurance policies and procedures and patient care settings
  • Previously worked for UnitedHealth Group

We are an equal employment opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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