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Assistant Manager

2 months ago

Elmwood Park, New Jersey, United States Planet Fitness Full time
{"title": "Assistant Manager", "description": "Job Summary

The Assistant Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving financial growth.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff, including Member Service Representatives, Trainers, and Custodians.
  • Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
  • Support Staff Management and provide backup support to the Club Manager as needed.
    • Schedule and supervise staff.
    • Oversee member service, ensuring staff provides a superior customer experience at all times.
    • Resolve or escalate employee issues or concerns.
  • Participate in front desk activities, including:
    • Answering phones in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Conducting tours for prospective members.
    • Facilitating member requests, issues, and questions.
  • Oversee facility cleanliness and maintenance.
  • Order supplies within budget, based on club requirements.
  • Track statistics and reports (weekly, monthly, and annually).
  • Provide backup support for absent employees.
Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.
  • Occasional exposure to toxic chemicals.
", "lang_code": "en"}